Donor Relations Liaison: Medical Examiners & Funeral Homes

Infinite Legacy; Baltimore (MD); On-site; USD 64,000 - 72,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Paid Time Off

401K

Life & Disability Insurance

Pet Insurance Discounts

Tuition Reimbursement

Job summary

Infinite Legacy in Baltimore, MD is seeking a Funeral Services and Medical Examiner Liaison to develop, implement and evaluate donation strategies with the Medical Examiner’s Office and Funeral Homes to maximize organ, eye, and tissue donation outcomes.

The Liaison provides real-time support during referrals, educates Medical Examiners and Funeral Directors, and collaborates with teams to ensure seamless service delivery and strong donor support throughout the process.

Qualifications

• Bachelor’s degree in health sciences, business or related field; or in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required.
• Minimum of 3 years’ experience in a Funeral Home or Medical Examiner’s office preferred.

Responsibilities

• Develops, implements, and evaluates individualized strategic plans for assigned accounts in accordance with organizational goals to ensure consistent approach. Assigned accounts will focus on the OCME, Funeral Directors, and other professionals with whom the organization interacts throughout the donation process.
• Establishes and maintains effective customer relationships by providing a high level of service delivery through timely and ongoing communication, presence, and visibility.
• Markets, develops, and provides education, information and consultation to Medical Examiners and Funeral Directors to ensure all aspects of the donation process are understood, supported, practiced, and implemented.
• Secures and maintains OCME support for donation and strives for a zero OCME organ and tissue donation restriction rate.

Education

Bachelor’s degree in health sciences, business or related field

Job description

Infinite Legacy in Baltimore, MD is seeking a Funeral Services and Medical Examiner Liaison to develop, implement and evaluate donation strategies with the Medical Examiner’s Office and Funeral Homes to maximize organ, eye, and tissue donation outcomes.

The Liaison provides real-time support during referrals, educates Medical Examiners and Funeral Directors, and collaborates with teams to ensure seamless service delivery and strong donor support throughout the process.