Patient Concierge & Donor Relations Specialist

Nicklaus Children's Health System; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Nicklaus Children's Health System in Miami is hiring a Diamond Society Specialist. In this role, you will provide crucial clinical care coordination and support for Diamond Society patient families, ensuring a high-touch experience.

Responsibilities include concierge services, facilitating appointments, and maintaining confidentiality in accordance with HIPAA regulations. A Bachelor's degree or equivalent experience in customer service and fundraising is essential.

Join us to create meaningful experiences for families at Nicklaus Children’s Hospital while working collaboratively with our Foundation.

Qualifications

• Bachelor's Degree and/or 4 years of customer service experience.
• 3-5 years working with major gift donors.
• 3-5 years related healthcare experience.

Responsibilities

• Provides concierge services for Diamond Society patients.
• Facilitates appointment scheduling, assists with prescriptions.
• Maintains confidentiality and security of patient information.

Skills

Interpersonal skills

Customer service experience

Ability to manage complex responsibilities

Ability to influence without direct authority

Concierge and/or hospitality experience

Education

Bachelor's Degree or equivalent experience

4 years of equivalent experience in high-touch customer service

3-5 years of fundraising experience

3-5 years of healthcare experience

Job description

Nicklaus Children's Health System in Miami is hiring a Diamond Society Specialist. In this role, you will provide crucial clinical care coordination and support for Diamond Society patient families, ensuring a high-touch experience.

Responsibilities include concierge services, facilitating appointments, and maintaining confidentiality in accordance with HIPAA regulations. A Bachelor's degree or equivalent experience in customer service and fundraising is essential.

Join us to create meaningful experiences for families at Nicklaus Children’s Hospital while working collaboratively with our Foundation.