Donor Relations Concierge — 5-Star Patient Experience

Mount Sinai Medical Center; Miami Beach (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Healthcare spending accounts

Retirement plan

Paid time off

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center is seeking a Specialty Services Coordinator - Donor Relations Concierge to serve as a key liaison for donor, VIP, and prospect relations, delivering a high-touch patient experience. You will partner with senior leadership to conduct rounds, coordinate personalized services, and address concerns across inpatient, emergency, and outpatient settings.

You will also manage Careline communications, donor engagement, and education initiatives, while collaborating with

Qualifications

• Bachelor's degree or higher required.
• Experience in patient/healthcare relations or human services preferred.
• Excellent communication skills essential.

Responsibilities

• Maintain relationships with donors and prospects; schedule appointments and meet in person as needed.
• Participate in rounds with senior leaders to review donor experience and build trust.
• Manage donor communications and grievances; document in Careline/Salesforce with follow-up.

Skills

Donor relations

VIP relations

Concierge service

Patient experience

Communication skills

Event coordination

Education

Bachelor's degree or higher

Tools

EPIC

Salesforce

Careline

Job description

Mount Sinai Medical Center is seeking a Specialty Services Coordinator - Donor Relations Concierge to serve as a key liaison for donor, VIP, and prospect relations, delivering a high-touch patient experience. You will partner with senior leadership to conduct rounds, coordinate personalized services, and address concerns across inpatient, emergency, and outpatient settings.

You will also manage Careline communications, donor engagement, and education initiatives, while collaborating with