VIP Patient & Donor Experience Coordinator

International Executive Service Corps; Miami Beach (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Tuition reimbursement

Paid time off

Job summary

A leading healthcare provider in Miami Beach is seeking a Patient Concierge - Specialty Services Coordinator. The role involves acting as a liaison between patients and department leadership, managing patient relations calls, and maintaining relationships with donors. Candidates should possess a Bachelor's degree and have two years of experience in patient services. The position requires effective communication skills and may involve a flexible work schedule, including weekends. This role is key to enhancing patient experiences and fostering donor relations.

Qualifications

• Two years experience in patient/healthcare relations.
• Equivalent combination of education and experience accepted.
• Hospitality experience preferred.

Responsibilities

• Act as a liaison between department leadership and patients.
• Manages the intake Patient Relations calls as needed.
• Schedules time for SVP and Coordinator to meet all donors.
• Liaises with clinical and non-clinical departments to address patient concerns.

Skills

Patient relations

Communication

Data analytics

Education

Bachelor's degree

Job description

A leading healthcare provider in Miami Beach is seeking a Patient Concierge - Specialty Services Coordinator. The role involves acting as a liaison between patients and department leadership, managing patient relations calls, and maintaining relationships with donors. Candidates should possess a Bachelor's degree and have two years of experience in patient services. The position requires effective communication skills and may involve a flexible work schedule, including weekends. This role is key to enhancing patient experiences and fostering donor relations.