Donor Recruitment Tele-Specialist

ADP; Jackson (TN); Presencial; USD 26.000 - 34.000; Jornada completa

Descripción de la vacante

LIFELINE Blood Services in Jackson, TN is seeking a full-time Community Services representative to recruit blood donors by phone and other approved channels, re-engaging past donors to donate regularly.

You will report to the Manager and/or Director of Community Services, work Monday–Thursday 9:00am–6:00pm and Friday 9:00am–2:00pm, and aim to meet department goals while delivering excellent donor service.

Formación

• High School diploma or GED required.
• Prior tele-recruitment experience preferred.
• Ability to follow policies and SOPs.

Responsabilidades

• Translate good customer service skills over the phone.
• Engage donors by telephone and other approved methods.
• Contact eligible donors and re-recruit them to donate regularly.
• Meet pre-set department goals and scorecard metrics.
• Provide excellent customer service and educate donors about programs and services.
• Maintain knowledge of Donor Recruitment policies and procedures.

Conocimientos

English communication

Decision making

Planning & organization

Team player

Independent work

Follow instructions

Customer service

MS Word & Excel

Educación

High school diploma or GED

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

LIFELINE Blood Services in Jackson, TN is seeking a full-time Community Services representative to recruit blood donors by phone and other approved channels, re-engaging past donors to donate regularly.

You will report to the Manager and/or Director of Community Services, work Monday–Thursday 9:00am–6:00pm and Friday 9:00am–2:00pm, and aim to meet department goals while delivering excellent donor service.