TeleRecruiter

ADP; Jackson (TN); On-site; USD 26,000 - 34,000; Full time

Job summary

LIFELINE Blood Services in Jackson, TN is seeking a full-time Community Services representative to recruit blood donors by phone and other approved channels, re-engaging past donors to donate regularly.

You will report to the Manager and/or Director of Community Services, work Monday–Thursday 9:00am–6:00pm and Friday 9:00am–2:00pm, and aim to meet department goals while delivering excellent donor service.

Qualifications

• High School diploma or GED required.
• Prior tele-recruitment experience preferred.
• Ability to follow policies and SOPs.

Responsibilities

• Translate good customer service skills over the phone.
• Engage donors by telephone and other approved methods.
• Contact eligible donors and re-recruit them to donate regularly.
• Meet pre-set department goals and scorecard metrics.
• Provide excellent customer service and educate donors about programs and services.
• Maintain knowledge of Donor Recruitment policies and procedures.

Skills

English communication

Decision making

Planning & organization

Team player

Independent work

Follow instructions

Customer service

MS Word & Excel

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Jackson, TN, US

LIFELINE Blood Services

183 Sterling Farms Drive

Jackson, Tennessee 38305

Job Title

Department:

Community Services

Reports to:

Manager and/or Director of Community Services

N/A

Hours:

Full-Time Monday – Thursday 9:00am – 6:00pm

Friday 9:00am – 2:00pm

Times Will Differ During Training

* Due to the possibility of business needs changing, LIFELINE reserves the

right to change an employee’s primary schedule.

Job Description

Contacts by telephone and other approved communication methods (emails, text, flyers) eligible blood donors who have previously given blood and re-recruits them to donate regularly.

Duties and Responsibilities

The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. All employees must perform all assigned duties in compliance with internal SOPs, external regulations, and internal policies, bring compliance issues to the attention of management and assure quality customer service to all customers internal and external. Employees must comply with traffic legislation, be conscious of road safety, demonstrate safe driving, and other good road safety habits while driving their personal vehicle for work purposes.

• Translate good customer service skills over the phone
• Donor eligibility requirements
• Engage
• By telephone and other approved communication methods (emails, text, flyers), contacts eligible blood donors and re-recruits them to donate regularly.
• Must meet pre-set department goals and scorecard metrics.
• Provides excellent customer service at all times. Establishes rapport with donors and potential donors and educates them in the organization’s programs and services.
• Complies and maintains current knowledge and understanding of Donor Recruitment policies, procedures, and other related regulations.

Training

IWELCOME, ILEAD, Annual cGMP, Annual Safety, Annual Human Resources (Sexual Harassment, Workplace Bullying, Diversity/Unconscious Bias), Medical Ethics, Customer Service, Blood Establishment Computer Systems, and all required departmental and interdepartmental training.

CPR (recommended) and First Aid

Qualifications

EDUCATION: High School diploma, GED, or equivalent is required.

EXPERIENCE: Prior tele recruitment experience preferred

SKILLS:

• Language skills must include reading, writing, and speaking English effectively and following oral and written instructions consistent with policies and procedures, SOPs, or other requirements
• Ability to make sound decisions under pressure
• Effective planning and organizational skills
• Ability to function as a critical/key team member in a high-level production environment coupled with strong organizational skills
• Ability to work independently and to meet deadlines
• Demonstrate ability to work without direct supervision
• Must be able to make simple decisions based on well-defined choices
• Ability to communicate effectively with the staff and the public to enhance Lifeline’s relationship with the community
• Basic computer skills in Microsoft Word and Excel

Working Conditions

Functions are regularly performed inside and/or outside with potential for exposure to adverse conditions, such as inclement weather, atmospheric elements, and pathogenic substances. Performance of this job could expose the employee to blood-borne pathogens. The noise level in the work environment is usually low to moderate.

Physical Requirements

Employee is required to stand, walk, sit, and the ability to lift a minimum of 10 pounds.