Donor Operations Lead — Membership & Fundraising

People For the Ethical Treatment of Animals, Inc.; Norfolk, Northern (VA, KY); Hybrid; USD 47,000 - 58,000; Full time

Job summary

People For the Ethical Treatment of Animals, Inc. in Norfolk, VA is seeking a senior operations leader to oversee membership and fundraising operations. You will manage donation processing, data integrity, and cross-team workflows to support engagement and fundraising goals.

The role requires strategic alignment with senior leadership, data security, and ongoing process improvements within a hybrid work arrangement at our Norfolk headquarters.

Qualifications

• Degree in a related field or equivalent experience.
• Minimum of 5 years of nonprofit development, donor services, or business operations experience.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Advanced competence with data-entry systems and database maintenance.
• Excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Oversee end-to-end membership and donation processing with accurate data maintenance.
• Set operational strategy and priorities and coordinate cross-team workflows.
• Serve as the operational lead for membership and fundraising systems and data integrity.
• Develop and implement quality control procedures for data consistency.
• Report on operational performance with KPI metrics for donation processing.
• Coordinate special projects related to donor experience and fraud prevention.

Skills

Project management

Data entry systems

Cross-functional collaboration

Donor operations

Communication skills

Education

Degree in related field

Tools

Microsoft Excel

Database maintenance software

Job description

People For the Ethical Treatment of Animals, Inc. in Norfolk, VA is seeking a senior operations leader to oversee membership and fundraising operations. You will manage donation processing, data integrity, and cross-team workflows to support engagement and fundraising goals.

The role requires strategic alignment with senior leadership, data security, and ongoing process improvements within a hybrid work arrangement at our Norfolk headquarters.