Donor & Ministry Services Coordinator

Wycliffe Bible Translators USA; Orlando (FL); On-site; USD 25,000 - 27,000; Full time

Job summary

Wycliffe Bible Translators USA seeks a Donor & Ministry Services Coordinator to provide personalized donor care and respond to inquiries about the organization and Bible translation. You will support staff with resource requests and help donors have a warm, meaningful experience.

The role emphasizes accurate communication about ministry goals, donor stewardship, and collaboration with the team to enhance donor engagement. You must be legally authorized to work in the United States.

Qualifications

• Associate’s degree plus 1-3 years of experience or equivalent combination of education, training and/or experience.
• Experience supporting donors and staff and responding to information requests.
• Ability to communicate about ministry work accurately and respectfully.

Responsibilities

• Provide personalized care to donors and respond to inquiries about Wycliffe and Bible translation.
• Support staff with resource requests and maintain knowledge base with up-to-date organizational news.
• Follow up with constituents to clarify information or confirm resolutions.
• Assist donors, staff and others with website inquiries and features, providing on-the-spot training and tips as needed.

Skills

Donor support

Customer service

Data coordination

Communication

Call center experience

Education

Associate’s degree

1-3 years experience

Tools

None

Job description

At Wycliffe Bible Translators, we desire to see a day when every man, woman and child can encounter Jesus personally through Scripture in a language and format they clearly understand. Today, that vision is moving forward in powerful ways. Of the world’s roughly 7,400 spoken and signed languages, translation work is already underway in nearly 2,800. And while there are 514 known remaining languages still waiting for Bible translation to begin, each one represents an opportunity for you to serve with us as we see Scripture made available to all people!

As a Donor & Ministry Services Coordinator, you’ll be responsible for providing personalized care to donors, supporting staff with resource requests and responding to inquiries from those seeking information about Wycliffe and the work of Bible translation. Your contributions will play a pivotal role in creating a warm and meaningful experience for donors and others who connect with Wycliffe. Are you ready to join in this transformational work?

You’ll make an impact when you …

• Follow up with constituents as needed to clarify information or confirm resolution.
• Maintain the team’s knowledge base and stay up to date on organizational news and messaging.
• Share about Bible translation and the organization with confidence, enthusiasm and accuracy.
• Adhere to guidelines and restrictions related to providing personnel, project or partner information.
• Assist donors, staff and others with website inquiries and features, providing on-the-spot training and tips as needed.
• Monitor multiple email inboxes for messages from the public, donors, partners and staff, answering questions and connecting people with resources while following best practices and brand guidelines for written communications.
• Call and/or write to new donors to express sincere appreciation.
• Encourage and pray with constituents over the phone when appropriate.
• Provide annual giving statements, duplicate receipts and other documentation as requested.
• Creatively identify where improvements to procedures or services can be made.
• Participate in training and improvement opportunities, team devotional and prayer times, and corporate events.

This job might be for you if …

• You’re passionate about praying for Bible translation work and seeing lives around the world transformed by God’s Word.
• Have an Associate’s degree plus 1- 3 years of experience; or an equivalent combination of education, training and/or experience.
• You demonstrate the desire and ability to support corporate biblical and religious goals and participate in regular work-related spiritual activities without reservation (Spiritual Bona Fide Occupational Qualification).

You’ll thrive here if …

• You encounter change with resilience and flexibility.

It’s a bonus if …

• Have experience in customer service, donor support, data coordination and/or a call center environment preferred.

You must be legally authorized to work in the United States as per U.S. employment laws.

Compensation:

The hiring pay range for this position is $17.84 - $19.88. The range for this position is based upon and considers Wycliffe's non-profit ministry environment. Actual pay rate may be higher based on various factors suck as qualifications, skills and experience, required training, licensure and/or certifications, budget, and allocation, if applicable.