Donor Experience Specialist — Training & Growth

Goodwill of North Georgia; Atlanta (GA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Weekly paychecks

Paid time off for vacation and HOLIDAS

25% employee discount

Health, dental and vision insurance

Complimentary uniforms

Access to free job skills training at

Goodwill Career Centers

Job summary

Goodwill of North Georgia is hiring a donor goods processor to examine and grade donated items for resale in our Retail stores. You will process goods quickly to meet production goals while following standard operating procedures.

The role requires a friendly, professional attitude with guests, ability to sort donations, communicate with management, and maintain a clean donation area. Basic math, reading, and English communication are required; forklift certification is needed for certain duties.

Qualifications

• High School Diploma or GED preferred.
• 1+ years production experience preferred.
• Foster a healthy team culture of exceptional guest experience.
• Must have basic math and reading skills.
• Must have good oral and written communication skills in English as well as interpersonal skills.
• Must be 18 years or older to operate a forklift.

Responsibilities

• Always display a professional, patient, and "people first" attitude with guests
• Provide a donation receipt to each guest at the time of donating
• Adequately handle guest questions and resolve problems by following agency and departmental standard operating procedures
• Properly sort donations into designated categories
• Effectively communicate with management when necessary
• Consistently perform work tasks according to training playbooks, e-learning and work instructions
• Evaluate and navigate decisions effectively
• Effectively promote and demonstrate cooperation and teamwork with peers
• Maintain a neat, clean and organized donor door area/attended donation center(ADC) location
• Adhere to safety and security practices including reporting safety hazards and injuries to management
• Assist truck drivers with loading/unloading donations
• Attend and complete all required trainings and meetings
• Perform other duties as assigned by management

Skills

Production experience

Basic math skills

Reading skills

Oral and written English communication

Interpersonal skills

Teamwork

Education

High School Diploma or GED

Tools

Forklift operation

Job description

Goodwill of North Georgia is hiring a donor goods processor to examine and grade donated items for resale in our Retail stores. You will process goods quickly to meet production goals while following standard operating procedures.

The role requires a friendly, professional attitude with guests, ability to sort donations, communicate with management, and maintain a clean donation area. Basic math, reading, and English communication are required; forklift certification is needed for certain duties.