Donor Experience Specialist

Goodwill of North Georgia; Woodstock (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly paychecks

Paid time off

25% employee discount

Health, dental and vision insurance

Complimentary uniforms

Access to free job skills training

Job summary

Goodwill of North Georgia is seeking a Donation Processor to evaluate and sort donated goods for our Retail stores. You will process items in a fast-paced environment, following standard operating procedures to meet production goals.

Join a team that values guest service and safety, with opportunities for skill training at our Career Centers and a 100+ store footprint across the region.

Qualifications

• High School Diploma or GED preferred.
• 1+ years of production experience preferred.
• Basic math and reading skills.
• Good oral and written communication skills in English as well as interpersonal skills.
• Must be able to work at any Goodwill of North Georgia ADC within the territory as needed.
• Must be 18 years or older to operate a forklift.

Responsibilities

• Always display a professional, patient, and “people first” attitude with guests.
• Provide a donation receipt to each guest at the time of donating.
• Adequately handle guest questions and resolve problems by following agency and departmental standard operating procedures.
• Properly sort donations into designated categories.
• Effectively communicate with management when necessary.
• Consistently perform work tasks according to training playbooks, e-learning and work instructions.
• Evaluate and navigate decisions effectively.
• Effectively promote and demonstrate cooperation and teamwork with peers.
• Maintain a neat, clean and organized donor door area/attended donation center (ADC) location.
• Adhere to safety and security practices including reporting safety hazards and injuries to management.
• Assist truck drivers with loading/unloading donations.
• Attend and complete all required trainings and meetings.
• Perform other duties as assigned by management.

Skills

Interpersonal skills

English communication

Math skills

Reading skills

Teamwork

Education

High School Diploma or GED

Tools

Forklift operation

Job description

Goodwill of North Georgia is seeking a Donation Processor to evaluate and sort donated goods for our Retail stores. You will process items in a fast-paced environment, following standard operating procedures to meet production goals.

Join a team that values guest service and safety, with opportunities for skill training at our Career Centers and a 100+ store footprint across the region.