Donor Experience Specialist

Goodwill of North GA; Woodstock (GA); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Health insurance

Uniforms provided

Career training

Job summary

Goodwill of North Georgia is seeking a Donor Specialist at the Woodstock location to help process donations efficiently and accurately, supporting our mission to assist local job seekers. This is a full-time role with competitive benefits and a commitment to a safe, welcoming guest experience.

You will greet donors, sort items, and work as part of a team in a fast-paced retail environment while adhering to SOPs and safety guidelines. Training resources are provided.

Qualifications

• High School Diploma or GED preferred.
• One year or more (1+ years) of production experience preferred.
• Must have basic math and reading skills.
• Must have good oral and written communication skills in English as well as interpersonal skills.
• Must be 18 years or older to become certified and licensed to operate a forklift (individuals age 16 to 17 will not be allowed to operate forklifts, balers or compactors).

Responsibilities

• Always display a professional, patient, and "people first" attitude with guests
• Provide a donation receipt to each guest at the time of donating
• Adequately handle guest questions and resolve problems by following agency and departmental standard operating procedures
• Properly sort donations into designated categories
• Effectively communicate with management when necessary
• Consistently perform work tasks according to training playbooks, e-learning and work instructions
• Evaluate and navigate decisions effectively
• Effectively promote and demonstrate cooperation and teamwork with peers
• Maintain a neat, clean and organized donor door area/attended donation center(ADC) location
• Adhere to safety and security practices including reporting safety hazards and injuries to management
• Assist truck drivers with loading/unloading donations
• Attend and complete all required trainings and meetings
• Perform other duties as assigned by management

Skills

Basic math

Reading skills

English communication

Interpersonal skills

Guest experience

Education

High School Diploma or GED

Tools

Forklift certification

Job description

Goodwill of North Georgia is seeking a Donor Specialist at the Woodstock location to help process donations efficiently and accurately, supporting our mission to assist local job seekers. This is a full-time role with competitive benefits and a commitment to a safe, welcoming guest experience.

You will greet donors, sort items, and work as part of a team in a fast-paced retail environment while adhering to SOPs and safety guidelines. Training resources are provided.