Donor Experience & Programs Coordinator

Filoli Center; Woodside Glens (CA); On-site; USD 50,000 - 54,000; Full time

Job summary

Filoli Center in Woodside, CA is seeking a Philanthropic Programs Coordinator to steward our donor community and run back‑of‑house operations for the Filoli Circle and Guild.

You’ll handle member onboarding, renewals, event logistics, CRM records, and donor recognition, reporting to the Annual Giving Manager. This full‑time role requires 2+ years in development or nonprofit work, strong communication, and comfort with evenings and weekends.

Qualifications

• 2+ years of experience in development, donor services, membership, events, or nonprofit administration.
• Bachelor’s degree preferred, or equivalent combined experience.
• Proficiency in Google Suite and Microsoft Office; familiarity with donor databases, ticketing systems, or CRMs (Blackbaud Altru is a plus).
• Strong written and verbal communication, high emotional intelligence, and cross-department teamwork.
• Commitment to DEAI across organizational culture.

Responsibilities

• Program & Operations Coordination (40%): Manage day-to-day administration for the Filoli Circle and Guild programs, including member onboarding, renewals, benefit fulfillment, communications calendars, and feedback gathering.
• Donor Concierge Service (25%): Serve as a responsive, friendly point of contact for donor inquiries, tour requests, and ticketing. Coordinate custom behind-the-scenes touchpoints and ensure accurate donor recognition.
• Events & Engagement (20%): Oversee member event logistics from start to finish—managing RSVPs, registration, nametags, briefings, run-of-show materials, and post-event follow-up.
• Data, Records & Reporting (15%): Partner with Membership and Operations to maintain accurate CRM records, track engagement KPIs, process gifts, and generate insights for program growth.

Skills

Development

Donor services

Membership

Events

Communication

Nonprofit admin

Education

Bachelor’s degree or equivalent experience

Tools

Google Suite

Microsoft Office

CRMs (Blackbaud Altru)

Job description

Filoli Center in Woodside, CA is seeking a Philanthropic Programs Coordinator to steward our donor community and run back‑of‑house operations for the Filoli Circle and Guild.

You’ll handle member onboarding, renewals, event logistics, CRM records, and donor recognition, reporting to the Annual Giving Manager. This full‑time role requires 2+ years in development or nonprofit work, strong communication, and comfort with evenings and weekends.