Donor Experience & Operations Manager — Hybrid

Opportunity Network; New York (NY); Hybrid; USD 70,000 - 77,000; Full time

Job summary

Opportunity Network in New York, NY is seeking a Development Operations and Donor Engagement Manager to lead day-to-day revenue administration, donor communications, and volunteer engagement across the Development team.

You will work with Programs, Communications, Finance and Executive Leadership to ensure strong fundraising practices, data-driven decisions, and a stellar donor experience while advancing OppNet’s mission.

Qualifications

• At least 4 years of nonprofit fundraising/Development experience.
• Experience using a CRM to manage donor information, track engagement, and support fundraising operations.
• Salesforce experience strongly preferred.
• Strong written and verbal communication skills.

Responsibilities

• Revenue Management and Development Operations: Manage day-to-day revenue administration across OppNet’s fundraising streams, ensuring gifts, pledges, payments, and donor records are accurate and up-to-date.
• Donor Communications and Engagement: Grow and strengthen OppNet’s individual donor base, focus on new donor acquisition and retention, and manage donor communications calendar.
• Volunteer Management and Engagement: Lead the day-to-day management of OppNet’s volunteer program and develop year-round engagement opportunities.
• Organizational Learning, Development, and Program Reflection: Participate in organization-wide learning sessions and attend weekly team and all-staff meetings.

Skills

Nonprofit fundraising

Donor engagement

CRM management

Communication

Tools

Salesforce

Job description

Opportunity Network in New York, NY is seeking a Development Operations and Donor Engagement Manager to lead day-to-day revenue administration, donor communications, and volunteer engagement across the Development team.

You will work with Programs, Communications, Finance and Executive Leadership to ensure strong fundraising practices, data-driven decisions, and a stellar donor experience while advancing OppNet’s mission.