Donor Experience Associate — Welcoming & Processing Donations

Goodwill of the Finger Lakes; Ithaca (GA); On-site; USD 25,000 - 34,000; Full time

Job summary

Goodwill of the Finger Lakes is seeking a Donor Greeter to welcome donors, assist with donations, and ensure items are handled properly. You will be the friendly first point of contact for donors and visitors, recording donation details and helping keep the store organized.

Ideal candidates have strong communication skills, a positive attitude, and the ability to work both independently and as part of a team. Prior retail or donation center experience is a plus, but not required.

Qualifications

• High school diploma or GED preferred.
• Previous retail, warehouse, customer service, or donation center experience preferred, but not required.
• Strong communication and interpersonal skills.
• Basic math and recordkeeping skills.
• Ability to work both independently and as part of a team.
• Commitment to providing outstanding customer service.
• Ability to follow safety procedures and maintain an organized work environment.
• Positive attitude and willingness to learn.

Responsibilities

• Welcome and assist donors with unloading and bringing donations into the store.
• Serve as a friendly and knowledgeable first point of contact for donors and visitors.
• Accurately record and maintain donation log documentation.
• Sort donated goods into appropriate categories for processing and transportation.
• Properly label carts, containers, and other equipment used for donation processing.
• Assist with loading and unloading merchandise and equipment as needed.
• Follow all safety procedures when handling donations, moving merchandise, and operating equipment.
• Address donor and customer concerns in a courteous and respectful manner, seeking support from leadership when needed.
• Help maintain a clean, safe, and organized donation area, sales floor, and surrounding store environment.
• Support store operations through cross-training opportunities and additional responsibilities as assigned.

Skills

Communication

Interpersonal skills

Customer service

Education

High school diploma or GED

Job description

Goodwill of the Finger Lakes is seeking a Donor Greeter to welcome donors, assist with donations, and ensure items are handled properly. You will be the friendly first point of contact for donors and visitors, recording donation details and helping keep the store organized.

Ideal candidates have strong communication skills, a positive attitude, and the ability to work both independently and as part of a team. Prior retail or donation center experience is a plus, but not required.