Donor Experience Ambassador

Goodwill of the Finger Lakes; Town of Irondequoit (NY); On-site; USD 20,664,000 - 51,577,000; Part time

Job summary

Goodwill of the Finger Lakes is hiring an ADC Donor Greeter to welcome donors, process donations, and prepare merchandise for resale. As the first point of contact, you’ll help create a positive donor experience and support our mission to elevate people, community, and planet.

Responsibilities include donation acceptance and processing, customer service, and maintaining clean, organized spaces. The role may involve indoor and outdoor work and cross-training across duties.

Qualifications

• Strong communication and interpersonal skills.
• Basic math and recordkeeping skills.
• Ability to work independently and as part of a team.
• Commitment to safety, organization, and quality standards.
• Positive attitude and willingness to learn new skills.
• Open and flexible availability; evenings, weekends, and holidays.

Responsibilities

• Welcome and assist donors with unloading and donations into the donation center.
• Accurately record donations using established tracking and reporting procedures.
• Sort donated goods into appropriate containers and categories for processing and transportation.
• Properly label carts, containers, and equipment used in donation handling.
• Sort, test, clean, and prepare donated merchandise for quality review and resale.
• Assist with loading and unloading merchandise, donations, and equipment as needed.
• Follow all safety procedures when handling donations, merchandise, and equipment.
• Greet donors and customers with a friendly and enthusiastic attitude.
• Create a welcoming experience that encourages continued community support.
• Assist donors with questions and provide information about Goodwill's mission and services.
• Address concerns professionally and respectfully while following organizational policies.
• Serve as a positive ambassador for Goodwill of the Finger Lakes in every interaction.
• Maintain clean, safe, and organized donation and work areas.
• Assist with housekeeping and facility upkeep, including interior and exterior spaces.
• Support teammates and contribute to a positive workplace culture.
• Participate in cross-training opportunities and perform additional duties as assigned.

Skills

Communication skills

Interpersonal skills

Basic math

Recordkeeping

Teamwork

Safety mindset

Education

High school diploma or GED preferred

Job description

Goodwill of the Finger Lakes is hiring an ADC Donor Greeter to welcome donors, process donations, and prepare merchandise for resale. As the first point of contact, you’ll help create a positive donor experience and support our mission to elevate people, community, and planet.

Responsibilities include donation acceptance and processing, customer service, and maintaining clean, organized spaces. The role may involve indoor and outdoor work and cross-training across duties.