Donor Experience Ambassador

Goodwill of the Finger Lakes; City of Ithaca (NY); On-site; USD 31,000 - 37,000; Full time

Job summary

Goodwill of the Finger Lakes in Ithaca, NY seeks a Donor Greeter to welcome donors, assist with unloading donations, and route items for processing. You will be the first friendly face and help maintain accurate donation logs and a tidy donation area.

This role combines retail, donation receiving, and processing in a team‑oriented environment. Open to candidates with strong communication skills, reliability, and a willingness to learn safety procedures while delivering outstanding service to

Qualifications

• High school diploma or GED preferred.
• Previous retail, warehouse, customer service, or donation center experience preferred, but not required
• Strong communication and interpersonal skills.
• Basic math and recordkeeping skills.
• Ability to work both independently and as part of a team.
• Commitment to providing outstanding customer service.
• Ability to follow safety procedures and maintain an organized work environment.

Responsibilities

• Welcome and assist donors with unloading and bringing donations into the store.
• Serve as a friendly and knowledgeable first point of contact for donors and visitors.
• Accurately record and maintain donation log documentation.
• Sort donated goods into appropriate categories for processing and transportation.
• Properly label carts, containers, and other equipment used for donation processing.
• Assist with loading and unloading merchandise and equipment as needed.
• Follow all safety procedures when handling donations, moving merchandise, and operating equipment.
• Address donor and customer concerns in a courteous and respectful manner, seeking support from leadership when needed.
• Help maintain a clean, safe, and organized donation area, sales floor, and surrounding store environment.
• Support store operations through cross-training opportunities and additional responsibilities as assigned.

Job description

Goodwill of the Finger Lakes in Ithaca, NY seeks a Donor Greeter to welcome donors, assist with unloading donations, and route items for processing. You will be the first friendly face and help maintain accurate donation logs and a tidy donation area.

This role combines retail, donation receiving, and processing in a team‑oriented environment. Open to candidates with strong communication skills, reliability, and a willingness to learn safety procedures while delivering outstanding service to