Donor Experience Associate II (Hybrid)

Thecentermemphis; Memphis, Northern (TN, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Core Medical Coverage

401K Retirement Plan

Paid Time Off

Maternity / Paternity Leave

Infertility Treatment Program

Education Assistance

Enterprise Learning and Development

Job summary

ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital, seeks an Associate II - Enterprise Support.

You’ll engage donors, volunteers, and supporters nationwide through phone, email, chat, and social media, helping fuel the mission of saving lives and finding cures. The role offers a hybrid schedule (3 days onsite, 2 days remote) with standard hours 9:00 AM–5:30 PM, and focuses on relationship-building, fundraising guidance, and exceptional donor service.

Qualifications

• 1+ year of experience in customer service, sales, or call center environments.
• Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media).
• Strong multitasking, time management, and organizational skills.

Responsibilities

• Be a Relationship Builder: Connect with donors and volunteers through multiple channels, offering guidance and appreciation.
• Drive Fundraising Success: Support individuals and teams through their fundraising journeys and milestones.
• Deliver Exceptional Service: Resolve issues, answer questions, and ensure a seamless donor experience.
• Champion the Mission: Educate supporters about St. Jude’s impact and inspire engagement through events and giving opportunities.
• Engage Spanish-Speaking Communities: Provide culturally relevant support in Spanish to donors and volunteers.
• Spot Trends & Share Insights: Monitor feedback and identify opportunities for improvement.
• Stay Agile: Thrive in a fast-paced environment with possible evenings, weekends, and peak seasons.

Skills

Customer service

Communication

Time management

Multitasking

Spanish-speaking

Independent work

Education

High school diploma

Tools

CRM systems

Microsoft Office

Social media tools

Job description

ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital, seeks an Associate II - Enterprise Support.

You’ll engage donors, volunteers, and supporters nationwide through phone, email, chat, and social media, helping fuel the mission of saving lives and finding cures. The role offers a hybrid schedule (3 days onsite, 2 days remote) with standard hours 9:00 AM–5:30 PM, and focuses on relationship-building, fundraising guidance, and exceptional donor service.