Associate II - ECC Enterprise Support Bilingual-Spanish(Remote in USA)

ALSAC/St. Jude Children's Research Hospital; Memphis (TN); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Core Medical Coverage

401K Retirement Plan

Exceptional Paid Time Off

Maternity / Paternity Leave

Infertility Treatment Program

Adoption Assistance

Education Assistance

Enterprise Learning and Development

And more

Job summary

ALSAC is seeking an Associate II - Enterprise Support to serve as the voice and heart of St. Jude—building meaningful relationships with donors, volunteers, and supporters nationwide.

Through phone, email, chat, text, and social media, you’ll help fuel the mission of saving children’s lives and finding cures for childhood cancer. This role includes evening hours (11:30am–8:00pm) and a focus on Spanish-speaking communities; you’ll deliver exceptional service, coach fundraisers, resolve issues,

Qualifications

• 1+ year of experience in customer service, sales, or call center environments.
• Fluency in both English and Spanish (spoken and written) required.
• Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media).
• Strong multitasking, time management, and organizational skills.
• Comfort with technology, including Microsoft Office, CRM systems, and social media tools.
• Ability to work independently and as part of a mission-driven team.
• High school diploma or equivalent required.

Responsibilities

• Be a Relationship Builder: Connect with donors and volunteers through multiple channels, offering guidance, encouragement, and heartfelt appreciation.
• Drive Fundraising Success: Support and coach individuals and teams through their fundraising journeys—helping them set goals, stay motivated, and celebrate milestones.
• Deliver Exceptional Service: Use your problem-solving and communication skills to resolve issues, answer questions, and ensure a seamless donor experience.
• Champion the Mission: Educate supporters about St. Jude’s impact and inspire deeper engagement through events, campaigns, and giving opportunities.
• Engage Spanish-Speaking Communities: Provide culturally relevant support and communication in Spanish to donors and volunteers, ensuring inclusivity and accessibility across all engagement efforts.
• Spot Trends & Share Insights: Monitor feedback, identify opportunities for improvement, and help shape the future of donor engagement.
• Stay Agile: Thrive in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons.

Skills

Fluency in English & Spanish

Customer service experience

Excellent communication

Multitasking

Independent and mission-driven

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Social media tools

Job description

At ALSAC you do more than make a living; you make a difference. We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®

Job Description

At ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital, every conversation has the power to change a life. As an Associate II - Enterprise Support, you’ll be the voice and heart of St. Jude—building meaningful relationships with donors, volunteers, and supporters across the country. Through phone, email, chat, text, and social media, you’ll help fuel the mission of saving children’s lives and finding cures for childhood cancer and other life-threatening diseases. This position will be from 11:30am - 8:00pm

What You’ll Do

• Be a Relationship Builder: Connect with donors and volunteers through multiple channels, offering guidance, encouragement, and heartfelt appreciation.
• Drive Fundraising Success: Support and coach individuals and teams through their fundraising journeys—helping them set goals, stay motivated, and celebrate milestones.
• Deliver Exceptional Service: Use your problem-solving and communication skills to resolve issues, answer questions, and ensure a seamless donor experience.
• Champion the Mission: Educate supporters about St. Jude’s impact and inspire deeper engagement through events, campaigns, and giving opportunities.
• Engage Spanish-Speaking Communities: Provide culturally relevant support and communication in Spanish to donors and volunteers, ensuring inclusivity and accessibility across all engagement efforts.
• Spot Trends & Share Insights: Monitor feedback, identify opportunities for improvement, and help shape the future of donor engagement.
• Stay Agile: Thrive in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons.

Job Requirements

• A passion for people and purpose.
• 1+ year of experience in customer service, sales, or call center environments.
• Fluency in both English and Spanish (spoken and written) required.
• Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media).
• Strong multitasking, time management, and organizational skills.
• Comfort with technology, including Microsoft Office, CRM systems, and social media tools.
• Ability to work independently and as part of a mission-driven team.
• High school diploma or equivalent required.

Benefits & Perks

The following Benefits & Perks apply to Full-Time Roles Only. We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
• 401K Retirement Plan with 7% Employer Contribution
• Exceptional Paid Time Off
• Maternity / Paternity Leave
• Infertility Treatment Program
• Adoption Assistance
• Education Assistance
• Enterprise Learning and Development
• And more

ALSAC is an equal employment opportunity employer. ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.

No Search Firms: ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.

ALSAC (American Lebanese Syrian Associated Charities), exists to raise funds and awareness for St. Jude Children’s Research Hospital. Our staff is dynamic and diverse. Our skills are different, our professions are varied; but our mission is the same: support the lifesaving mission of St. Jude. Thanks to the work being done by ALSAC employees, the families of St. Jude patients never receive a bill for treatment, travel, housing or food. It’s more than a job; it’s a place where you can do what you love, and love why you do it.

#1 Hospital Charity in the Nation #1 Health Non-Profit Brand of the Year 94% of Employees Agree ALSAC is a Great Place to Work Ranked a Top 10 Non-Profit Organization by Revenue Learn More Learn more about working at ALSAC by visiting our website. Read what employees have to say about us on Glassdoor.