Bilingual Spanish Support Associate II — Donor Engagement

St. Jude Children's Research Hospital - ALSAC; Memphis (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Core Medical Coverage

401K Retirement Plan

Exceptional Paid Time Off

Maternity / Paternity Leave

Infertility Treatment Program

Adoption Assistance

Education Assistance

Enterprise Learning and Development

And more

Job summary

ALSAC is seeking an Associate II - Enterprise Support to be the voice and heart of St. Jude—building relationships with donors and supporters nationwide. Responsibilities span phone, email, chat, text, and social media, helping fuel life-saving missions and campaigns.

The role requires 1+ year in customer service, fluency in English and Spanish, and strong communication skills. Expect a schedule from 11:30am to 8:00pm, with potential evenings and weekends as fundraising peaks.

Qualifications

• 1+ year of experience in customer service, sales, or call center environments.
• Fluency in both English and Spanish (spoken and written) required.
• Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media).
• Strong multitasking, time management, and organizational skills.
• Comfort with technology, including Microsoft Office, CRM systems, and social media tools.
• Ability to work independently and as part of a mission-driven team.
• High school diploma or equivalent.

Responsibilities

• Be a Relationship Builder: Connect with donors and volunteers through multiple channels, offering guidance, encouragement, and heartfelt appreciation.
• Drive Fundraising Success: Support and coach individuals and teams through their fundraising journeys—helping them set goals, stay motivated, and celebrate milestones.
• Deliver Exceptional Service: Use your problem-solving and communication skills to resolve issues, answer questions, and ensure a seamless donor experience.
• Champion the Mission: Educate supporters about St. Jude’s impact and inspire deeper engagement through events, campaigns, and giving opportunities.
• Engage Spanish-Speaking Communities: Provide culturally relevant support and communication in Spanish to donors and volunteers, ensuring inclusivity and accessibility across all engagement efforts.
• Spot Trends & Share Insights: Monitor feedback, identify opportunities for improvement, and help shape the future of donor engagement.
• Stay Agile: Thrive in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons.

Skills

Bilingual English and Spanish

Customer service experience

Strong communication skills

Time management and multitasking

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

ALSAC is seeking an Associate II - Enterprise Support to be the voice and heart of St. Jude—building relationships with donors and supporters nationwide. Responsibilities span phone, email, chat, text, and social media, helping fuel life-saving missions and campaigns.

The role requires 1+ year in customer service, fluency in English and Spanish, and strong communication skills. Expect a schedule from 11:30am to 8:00pm, with potential evenings and weekends as fundraising peaks.