Bilingual Donor Support Specialist (Spanish)

ALSAC/St. Jude Children's Research Hospital; Memphis (TN); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Core Medical Coverage

401K Retirement Plan

Exceptional Paid Time Off

Maternity / Paternity Leave

Infertility Treatment Program

Adoption Assistance

Education Assistance

Enterprise Learning and Development

And more

Job summary

ALSAC is seeking an Associate II - Enterprise Support to serve as the voice and heart of St. Jude—building meaningful relationships with donors, volunteers, and supporters nationwide.

Through phone, email, chat, text, and social media, you’ll help fuel the mission of saving children’s lives and finding cures for childhood cancer. This role includes evening hours (11:30am–8:00pm) and a focus on Spanish-speaking communities; you’ll deliver exceptional service, coach fundraisers, resolve issues,

Qualifications

• 1+ year of experience in customer service, sales, or call center environments.
• Fluency in both English and Spanish (spoken and written) required.
• Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media).
• Strong multitasking, time management, and organizational skills.
• Comfort with technology, including Microsoft Office, CRM systems, and social media tools.
• Ability to work independently and as part of a mission-driven team.
• High school diploma or equivalent required.

Responsibilities

• Be a Relationship Builder: Connect with donors and volunteers through multiple channels, offering guidance, encouragement, and heartfelt appreciation.
• Drive Fundraising Success: Support and coach individuals and teams through their fundraising journeys—helping them set goals, stay motivated, and celebrate milestones.
• Deliver Exceptional Service: Use your problem-solving and communication skills to resolve issues, answer questions, and ensure a seamless donor experience.
• Champion the Mission: Educate supporters about St. Jude’s impact and inspire deeper engagement through events, campaigns, and giving opportunities.
• Engage Spanish-Speaking Communities: Provide culturally relevant support and communication in Spanish to donors and volunteers, ensuring inclusivity and accessibility across all engagement efforts.
• Spot Trends & Share Insights: Monitor feedback, identify opportunities for improvement, and help shape the future of donor engagement.
• Stay Agile: Thrive in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons.

Skills

Fluency in English & Spanish

Customer service experience

Excellent communication

Multitasking

Independent and mission-driven

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Social media tools

Job description

ALSAC is seeking an Associate II - Enterprise Support to serve as the voice and heart of St. Jude—building meaningful relationships with donors, volunteers, and supporters nationwide.

Through phone, email, chat, text, and social media, you’ll help fuel the mission of saving children’s lives and finding cures for childhood cancer. This role includes evening hours (11:30am–8:00pm) and a focus on Spanish-speaking communities; you’ll deliver exceptional service, coach fundraisers, resolve issues,