Donor Experience Ambassador

Horizon Goodwill; Woodstock (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Horizon Goodwill in Woodstock, VA is hiring a Donor Greeter to welcome donors, assess donations, and provide a positive experience in the donation area. The role emphasizes outstanding customer service, donation handling with care, and adherence to acceptance guidelines.

Responsibilities include greeting customers quickly, maintaining a clean donation area, following safety procedures, and supporting store operations as needed. Must pass pre-screenings and be able to lift up to 50 lbs.

Qualifications

• Provide exceptional customer service to donors and customers.
• Ability to lift, push, and pull up to 50 lbs as required.
• Pass pre-screenings such as background or drug screenings.

Responsibilities

• Greet donors and offer assistance within seconds.
• Evaluate donations for acceptability and educate on mission.
• Maintain donation area cleanliness and organization.
• Accurately track donations and support station workflows.
• Follow safety, security, and store policies; assist with pricing and paperwork.

Skills

Customer service

Communication

Teamwork

Job description

Horizon Goodwill in Woodstock, VA is hiring a Donor Greeter to welcome donors, assess donations, and provide a positive experience in the donation area. The role emphasizes outstanding customer service, donation handling with care, and adherence to acceptance guidelines.

Responsibilities include greeting customers quickly, maintaining a clean donation area, following safety procedures, and supporting store operations as needed. Must pass pre-screenings and be able to lift up to 50 lbs.