Donor Experience Ambassador

Goodwill NCW; United States; On-site; USD 18,000 - 25,000; Full time

Job summary

Goodwill NCW is seeking a dedicated Donation Center Associate to join our busy warehouse and backroom team. You will greet donors, help unload donations, and ensure a safe, organized environment in our north-central Wisconsin stores.

Daily tasks include counting donations, loading and unloading trailers, operating power equipment, sorting items, labeling pallets, and keeping the backroom clean. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• Excellent time management and prioritization under time constraints.
• Excellent communication and customer service.
• Experience operating power equipment preferred.
• Fluent in English; basic math skills.
• Willingness to learn computer systems.

Responsibilities

• Greet and assist donors to unload donations and use team lifts as needed.
• Maintain accurate daily counts of donations.
• Safely loads/unloads trailers.
• Operate power equipment (stacker and power pallet jack, tilt master, compactor, tipper and forklift).
• Maintain a clean, safe, and organized backroom; complete checklists and assist with cleaning tasks, including the donation drop-off lane.
• Sort donations into correct categories.
• Replace and label full gaylords, assist with building and breaking them down, and prepare them for transport.
• Adhere to proper operation of pallet jack and compactor (if trained).
• Other duties as assigned.

Skills

Time management

Customer service

Power equipment

Basic math

English fluency

Computer skills

Flexible schedule

Reliable transportation

Holiday/weekend availability

Tools

Pallet jack

Forklift

Job description

Goodwill NCW is seeking a dedicated Donation Center Associate to join our busy warehouse and backroom team. You will greet donors, help unload donations, and ensure a safe, organized environment in our north-central Wisconsin stores.

Daily tasks include counting donations, loading and unloading trailers, operating power equipment, sorting items, labeling pallets, and keeping the backroom clean. Flexibility to work evenings, weekends, and holidays is required.