Donor Experience Ambassador

Goodwill of the Finger Lakes; Town of Canandaigua (NY); On-site; USD 18,000 - 23,000; Full time

Job summary

Goodwill of the Finger Lakes is hiring a Donor Greeter. You will welcome donors, assist with unloading donations, and ensure donated items are properly handled. You’ll be the friendly first contact for visitors, maintaining donation logs and organizing processing areas while upholding safety standards.

Open to individuals with strong communication and customer service skills, willing to learn, and able to work independently or in a team. Evening/ weekend availability is common in this role.

Qualifications

• Strong communication and interpersonal skills.
• Basic math and recordkeeping abilities.
• Ability to work independently and as part of a team.
• Commitment to outstanding customer service.
• Willingness to learn and follow safety procedures.

Responsibilities

• Welcome and assist donors with unloading donations into the store.
• Serve as the first point of contact for donors and visitors.
• Record and maintain donation log documentation accurately.
• Sort donated goods into appropriate categories for processing and transportation.
• Label carts, containers, and equipment used for donation processing.
• Assist with loading and unloading merchandise and equipment as needed.
• Follow safety procedures when handling donations and operating equipment.
• Address donor and customer concerns in a courteous and respectful manner.
• Maintain a clean, safe, and organized donation area and store environment.
• Support store operations and cross-training opportunities as assigned.

Skills

Strong communication

Interpersonal skills

Basic math

Recordkeeping

Teamwork

Education

High school diploma or GED

Job description

Goodwill of the Finger Lakes is hiring a Donor Greeter. You will welcome donors, assist with unloading donations, and ensure donated items are properly handled. You’ll be the friendly first contact for visitors, maintaining donation logs and organizing processing areas while upholding safety standards.

Open to individuals with strong communication and customer service skills, willing to learn, and able to work independently or in a team. Evening/ weekend availability is common in this role.