Donor Experience Ambassador - Flexible Hours

Goodwill of the Finger Lakes; Town of Victor (NY); On-site; USD 21,000 - 25,000; Full time

Job summary

Goodwill of the Finger Lakes is seeking a Donor Greeter to welcome donors, assist with donations, and maintain accurate donation records in a retail environment. You will help sort items, label equipment, and support store operations while upholding safety standards.

Ideal candidates have strong communication skills, a positive attitude, and the ability to work independently or as part of a team. Open availability for evenings, weekends, and holidays is preferred.

Qualifications

• Strong communication and interpersonal skills.
• Basic math and recordkeeping skills.
• Ability to work both independently and as part of a team.
• Commitment to providing outstanding customer service.
• Positive attitude and willingness to learn.

Responsibilities

• Welcome and assist donors with unloading and bringing donations into the store
• Serve as a friendly and knowledgeable first point of contact for donors and visitors
• Accurately record and maintain donation log documentation
• Sort donated goods into appropriate categories for processing and transportation
• Properly label carts, containers, and other equipment used for donation processing
• Assist with loading and unloading merchandise and equipment as needed
• Follow all safety procedures when handling donations, moving merchandise, and operating equipment
• Address donor and customer concerns in a courteous and respectful manner, seeking support from leadership when needed
• Help maintain a clean, safe, and organized donation area, sales floor, and surrounding store environment
• Support store operations through cross-training opportunities and additional responsibilities as assigned

Skills

Communication skills

Interpersonal skills

Teamwork

Customer service

Basic math

Recordkeeping

Education

High school diploma or GED

Job description

Goodwill of the Finger Lakes is seeking a Donor Greeter to welcome donors, assist with donations, and maintain accurate donation records in a retail environment. You will help sort items, label equipment, and support store operations while upholding safety standards.

Ideal candidates have strong communication skills, a positive attitude, and the ability to work independently or as part of a team. Open availability for evenings, weekends, and holidays is preferred.