Donation Center Guest Services Associate

Goodwill of the Finger Lakes; Town of Webster (NY); On-site; USD 19,000 - 25,000; Part time

Job summary

Goodwill of the Finger Lakes is hiring a Donor Greeter to welcome donors, assist with donations, and maintain a clean, organized donation area. You will sort donations, label equipment, and help load and unload merchandise while ensuring safety and friendly customer service.

The role requires working nights, weekends, and holidays with high school diploma or GED preferred and prior retail experience desired.

Qualifications

• High school diploma or GED preferred.
• Previous retail experience preferred.
• Must work nights, weekends and holidays.

Responsibilities

• Assist customers by bringing donations inside and providing good service.
• Sort donations into proper categories for processing and transport.
• Label equipment and maintain organization at the donation door.
• Assist loading/unloading merchandise and equipment to/from trucks.
• Follow safety procedures during packing and movement of equipment.
• Greet customers within 10 seconds of arrival with a friendly attitude.
• Resolve customer concerns courteously, escalating as needed.
• Keep store interior and exterior neat, clean, and organized.
• Be a positive team member, share ideas with coworkers and management.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Communication

Teamwork

Time management

Education

High school diploma or GED preferred

Job description

Goodwill of the Finger Lakes is hiring a Donor Greeter to welcome donors, assist with donations, and maintain a clean, organized donation area. You will sort donations, label equipment, and help load and unload merchandise while ensuring safety and friendly customer service.

The role requires working nights, weekends, and holidays with high school diploma or GED preferred and prior retail experience desired.