Donor Engagement & Stewardship Director

Sacbar; Northern, San Diego (KY, CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

The FACE Foundation is a public charity dedicated to helping pets receive emergency care when owners cannot afford it. We seek a Director of Donor Stewardship to strengthen donor relationships, oversee stewardship systems in Salesforce, and support major donor and foundation engagements.

This office-based role in San Diego County emphasizes data-informed, independent work within a small team. The ideal candidate is a fundraising professional with strong relationship-building skills, a track

Qualifications

• Minimum of five (5) years of professional nonprofit experience.
• Minimum of two (2) years of donor stewardship or donor relations experience.
• Must support FACE Foundation’s mission and have a passion for animals/animal welfare. Demonstrated professional experience using Salesforce.
• Experience with donor segmentation, database management, fundraising reporting, and automated donor communications.
• Proven ability to build strong donor and funder relationships.
• Excellent written, verbal, organizational, and interpersonal skills.
• Ability to manage multiple priorities independently and meet deadlines.
• High level of discretion and respect for donor confidentiality.
• Proficiency with Microsoft Office applications.

Responsibilities

• Manage FACE’s donor stewardship program with a focus on retention, engagement, and increased giving.
• Build relationships with recurring, mid-level, and assigned donors.
• Manage an assigned donor portfolio and support annual giving, memorial giving, sponsorships, campaigns, and events.
• Maintain donor communication, recognition, and privacy preferences.
• Respond to donor inquiries promptly and professionally.
• Maintain confidentiality regarding donor and organizational information.
• Design and maintain donor segmentation in Salesforce.
• Use donor data to identify opportunities for renewal, upgrading, and re-engagement.
• Lead efforts to grow FACE’s monthly donor program and recurring revenue.
• Track and report donor retention and monthly giving results.
• Advise and support the Executive Director on major donor cultivation and stewardship; the Executive Director retains primary responsibility for major donor relationships.
• Support major donor research, communications, meetings, and follow-up.
• Build relationships with current and prospective grantmaking foundations.
• Coordinate foundation stewardship, reporting, meetings, and follow-up.
• Develop donor acknowledgments, appeals, updates, and stewardship communications.
• Maintain automated donor messages and communication workflows.
• Produce fundraising reports and help identify donor stories and impact information.
• Collaborate with the Executive Director, staff, and volunteers on fundraising initiatives.
• Participate in staff meetings with prepared updates on projects and priorities.

Skills

Fundraising

Donor stewardship

Salesforce

Donor segmentation

Fundraising reporting

Automated communications

Relationship building

Job description

The FACE Foundation is a public charity dedicated to helping pets receive emergency care when owners cannot afford it. We seek a Director of Donor Stewardship to strengthen donor relationships, oversee stewardship systems in Salesforce, and support major donor and foundation engagements.

This office-based role in San Diego County emphasizes data-informed, independent work within a small team. The ideal candidate is a fundraising professional with strong relationship-building skills, a track