Donor Engagement Specialist: Stellar Customer Care

Feed The Children Inc.; Oklahoma City (OK); On-site; USD 32,000 - 45,000; Full time

Job summary

Feed the Children Inc. in Oklahoma City is seeking a Customer Service Representative (Donor Engagement Owner) to deliver an exceptional donor experience. You will answer calls, share the organization's mission, and promote current fundraising campaigns with a view to maximizing donor engagement.

The role emphasizes first-call resolution, courteous service, and a strong understanding of our programs. We seek candidates with 1+ year in customer service and a high school degree, committed to

Qualifications

• High School diploma or GED required.
• 1+ year of experience in customer service in a call center.
• Any combination of education, training and experience may be considered.
• Dedicated, team player, flexible, and able to make an impact on donors.

Responsibilities

• Answer calls and assist donors with questions.
• Promote fundraising drives and communicate the organization’s mission to donors.
• Provide first-call resolution with courtesy and ownership.
• Maintain high-quality donor experience scores and accurate data entry.
• Adhere to policies and respond within defined timeframes.

Skills

Dedicated

Team Player

Flexibility

Impact on donors

Education

High School diploma or GED

Job description

Feed the Children Inc. in Oklahoma City is seeking a Customer Service Representative (Donor Engagement Owner) to deliver an exceptional donor experience. You will answer calls, share the organization's mission, and promote current fundraising campaigns with a view to maximizing donor engagement.

The role emphasizes first-call resolution, courteous service, and a strong understanding of our programs. We seek candidates with 1+ year in customer service and a high school degree, committed to