Donor Care Specialist - Multichannel CSR (Onsite)

Moore; Tulsa (OK); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Healthcare benefits

Paid holidays

Paid time off

Job summary

Moore in Tulsa seeks a Customer Service Representative to deliver exceptional donor service and maintain donor records across phone, email, text, web chat, and social media. You will process transactions, follow security standards, and support clients in a fast-paced, on-site environment.

You will receive ongoing training and coaching while using secure systems to ensure high-quality service and adherence to client guidelines. This role emphasizes confidentiality and accurate data handling.

Qualifications

• High school diploma or GED preferred.
• Previous customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to lift up to 25 lbs.

Responsibilities

• Provide exceptional donor service across phone, email, text, web chat, and social media platforms.
• Process donor transactions and maintain accurate donor records using company systems.
• Handle confidential donor information and payment details while following security and PCI compliance standards.
• Follow client-specific work instructions, scripts, and service guidelines to ensure consistent, high-quality service.
• Accurately collect, verify, and enter donor information with a high level of attention to detail.
• Navigate multiple systems and resources while assisting donors efficiently.
• Participate in onboarding, ongoing training, and cross-training across clients and service channels.
• Apply coaching and feedback to continuously improve performance and service quality.
• Monitor assigned work queues, tasks, and communications while maintaining schedule adherence.
• Communicate effectively with leadership regarding questions, escalations, and process improvements.
• Meet established quality, productivity, accuracy, and service level expectations.
• Support operational tasks such as direct mail processing, payment processing, donor record research, and recovery efforts during lower call volumes.
• Maintain confidentiality and proper handling of donor materials and client information.
• Utilize company-issued equipment and secure systems in accordance with company policies.
• Maintain consistent attendance and availability according to scheduled work times.
• Perform additional donor service and administrative duties as assigned.

Skills

Strong communication

Attention to detail

Multitasking

Data entry

Team collaboration

Problem solving

Confidentiality

Attendance reliability

Physical stamina

Education

High school diploma or GED

Job description

Moore in Tulsa seeks a Customer Service Representative to deliver exceptional donor service and maintain donor records across phone, email, text, web chat, and social media. You will process transactions, follow security standards, and support clients in a fast-paced, on-site environment.

You will receive ongoing training and coaching while using secure systems to ensure high-quality service and adherence to client guidelines. This role emphasizes confidentiality and accurate data handling.