Donor Engagement Specialist (On-Site)

The Salvation Army; Carson (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

The Salvation Army in Carson, CA is seeking a Donor Services Associate to handle donor account transactions, maintain CRM records, and provide excellent donor care on-site. This full-time role emphasizes accurate processing, timely responses, and building relationships with donors to encourage giving and upgrades.

You will work closely with the Donor Services Manager, ensure data integrity across BBCRM, and deliver tax statements and gift records as needed, while maintaining a positive donor

Qualifications

• Two years of professional customer service experience.
• Working knowledge of CRM or database systems.
• Proficiency with Microsoft Office (Outlook, Word, Excel, Teams, OneDrive).
• Excellent telephone etiquette and communication skills.
• Ability to work in a fast-paced environment and in a team.

Responsibilities

• Respond to donor inquiries by phone and email in a professional, courteous manner.
• Process donor gifts and related transactions accurately and efficiently.
• Maintain donor records in BBCRM with updates.
• Identify opportunities to deepen donor engagement.
• Create donor communications and acknowledgments.
• Support the Development Department as needed.

Skills

Customer service experience

CRM knowledge

MS Office

Telephone etiquette

Communication skills

Team collaboration

Education

High School Diploma or GED

College degree preferred

Tools

BBCRM

Job description

The Salvation Army in Carson, CA is seeking a Donor Services Associate to handle donor account transactions, maintain CRM records, and provide excellent donor care on-site. This full-time role emphasizes accurate processing, timely responses, and building relationships with donors to encourage giving and upgrades.

You will work closely with the Donor Services Manager, ensure data integrity across BBCRM, and deliver tax statements and gift records as needed, while maintaining a positive donor