Donor Care & Engagement Specialist

The Salvation Army Southern California; Carson (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

The Salvation Army Southern California is seeking a Donor Services Associate for the Carson, CA office to professionally handle donor account transactions and deliver an exceptional donor experience. You will maintain the CRM, process gifts, and provide timely donor support.

Engage donors through personalized calls, emails, thank-you notes, and stewardship activities, while supporting the Development Department in a fast-paced nonprofit environment in-person at the Carson office.

Qualifications

• High School Diploma or GED; college degree preferred.
• Minimum of two years professional experience in customer service or related field.
• Working knowledge of CRM or database management systems.
• Experience with Microsoft Office: Outlook, Word, Excel, Teams, OneDrive.
• Strong telephone etiquette.

Responsibilities

• Respond to donor inquiries by phone and email in a professional, courteous, and timely manner.
• Process donor gifts and related transactions accurately and efficiently.
• Review non-development correspondence and route inquiries appropriately.
• Maintain accuracy and hygiene of donor records in BBCRM.
• Manage returned donations and expired gifts, with follow-up to retain contributions.
• Prepare donor documentation, including tax statements and gift records.
• Engage donors through personalized outreach and stewardship activities.
• Document donor interactions clearly in BBCRM.

Skills

Relationship building

Communication

Customer service

Telephone etiquette

Organizational skills

Multi-tasking

Teamwork

Problem solving

Education

High School Diploma or GED

College degree highly preferred

Tools

BBCRM

Outlook

Word

Excel

Teams

OneDrive

Job description

The Salvation Army Southern California is seeking a Donor Services Associate for the Carson, CA office to professionally handle donor account transactions and deliver an exceptional donor experience. You will maintain the CRM, process gifts, and provide timely donor support.

Engage donors through personalized calls, emails, thank-you notes, and stewardship activities, while supporting the Development Department in a fast-paced nonprofit environment in-person at the Carson office.