Donor Care & Call Center Specialist

The-Salvation-Arm; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 52,000; Full time

Job summary

The Salvation Army ARC Command is seeking a Donor & Customer Communications Associate to act as the first point of contact for donors, customers and the public contacting our Call Center. You will handle inquiries about donations of goods and vehicles with accuracy, empathy, and efficiency, supporting our mission.

Responsibilities include explaining donation programs, entering donor information into internal systems, and coordinating pickups while maintaining high service standards and

Qualifications

• Excellent verbal and written English communication.
• Strong attention to detail and proofreading.
• Professional demeanor with strong interpersonal and customer service skills.
• Working knowledge of computers and Microsoft Office.

Responsibilities

• Respond to donor and customer inquiries in a courteous and timely manner.
• Explain donation programs and provide information about services offered.
• Collect and enter donor information accurately into the system.
• Coordinate pickups and resolve issues related to donations.
• Escalate complex issues to supervisory staff as needed.
• Assist with general administrative tasks such as mailing donor communications.

Skills

English language proficiency

Proofreading

Interpersonal skills

MS Office proficiency

Job description

The Salvation Army ARC Command is seeking a Donor & Customer Communications Associate to act as the first point of contact for donors, customers and the public contacting our Call Center. You will handle inquiries about donations of goods and vehicles with accuracy, empathy, and efficiency, supporting our mission.

Responsibilities include explaining donation programs, entering donor information into internal systems, and coordinating pickups while maintaining high service standards and