Donor Engagement Operations Lead for Major Events

Oregon Shakespeare Festival; Ashland (OR); Hybrid; USD 70,000 - 75,000; Full time

Job summary

Oregon Shakespeare Festival in Ashland, Oregon is hiring a Donor Engagement Operations Manager to lead the planning and execution of donor events within the Development department. This full-time exempt role focuses on delivering engaging donor experiences, managing budgets, and coordinating volunteers and staff.

You will oversee event logistics, vendor contracts, RSVP tracking in Tessitura, and post-event communications while ensuring alignment with organizational goals and board expectations.

Qualifications

• Minimum 3-5 years of experience managing complex projects, events, or stakeholder-facing programs in a nonprofit, hospitality, education, arts, healthcare, or corporate environment.
• Ability to think quickly and clearly solve problems under pressure.
• Ability to deal effectively and efficiently with a wide range of individuals within and outside of OSF.
• High degree of organizational skills and attention to detail.
• Ability to multitask easily.
• Ability to negotiate competing timelines and deadlines.
• Ability to hold the big picture while focusing on the details.
• Ability to work both independently and as a member of a team.
• Proven ability to oversee and execute multiple logistical aspects of event planning and coordination.
• Fluent with Microsoft suite, experience with Tessitura or similar CRM preferred.
• Demonstrated initiative, energy, and passion for event coordination.

Responsibilities

• Lead planning and execution of major donor events for the theatre.
• Ensure events are delivered successfully, meeting organizational goals, staying within budget, and providing a positive audience experience.
• Establish event goals and ROIs, and make recommendations for event continuation or discontinuation based on metrics.
• Collaborate with Development Team members to budget, design and produce donor-related events.
• Execute all aspects of event logistics including negotiating contracts with venues, vendors, performers, and other service providers.
• Develop and oversee budgets for events, including reconciling and paying vendors and personnel in a timely manner.
• Collaborate with Volunteer Coordinator to recruit and train volunteers for event support.
• Create and coordinate invitations, track RSVPs in Tessitura and prepare follow up communications post event.
• Provide oversight and staffing for all events.
• Ensure all donor events are on Development staff’s, senior leaders’, and board members’ calendars as necessary with accurate, up-to-date details and accompanying event documents.
• Complete occasional prospect research projects and help draft dossiers, bios and event scenarios as needed.
• Serve as primary liaison to producing and artistic teams to schedule actors and artists for events, experiences and meetings.
• Support the Director of Campaign and Major Gifts with off-site events and trips.
• Oversee engagement and event RSVPs, schedule, staffing, and attendees.
• Update and distribute event attendee lists to development staff, collaborators and volunteers.
• Support the Development team with staffing the development front desk area and answering the Development main line and inboxes when needed.
• Support the Board Relations Manager with Board Dinners and events.
• Other duties as assigned
• Serve as an advocate and ambassador for OSF

Skills

Project management

Event coordination

Nonprofit experience

Stakeholder management

Budgeting

Multitasking

Asana

Tools

Tessitura

Microsoft Office

Job description

Oregon Shakespeare Festival in Ashland, Oregon is hiring a Donor Engagement Operations Manager to lead the planning and execution of donor events within the Development department. This full-time exempt role focuses on delivering engaging donor experiences, managing budgets, and coordinating volunteers and staff.

You will oversee event logistics, vendor contracts, RSVP tracking in Tessitura, and post-event communications while ensuring alignment with organizational goals and board expectations.