Donor Engagement Operations Manager

Oregon Shakespeare Festival; Ashland (OR); Hybrid; USD 70,000 - 75,000; Full time

Job summary

Oregon Shakespeare Festival in Ashland, Oregon is hiring a Donor Engagement Operations Manager to lead the planning and execution of donor events within the Development department. This full-time exempt role focuses on delivering engaging donor experiences, managing budgets, and coordinating volunteers and staff.

You will oversee event logistics, vendor contracts, RSVP tracking in Tessitura, and post-event communications while ensuring alignment with organizational goals and board expectations.

Qualifications

• Minimum 3-5 years of experience managing complex projects, events, or stakeholder-facing programs in a nonprofit, hospitality, education, arts, healthcare, or corporate environment.
• Ability to think quickly and clearly solve problems under pressure.
• Ability to deal effectively and efficiently with a wide range of individuals within and outside of OSF.
• High degree of organizational skills and attention to detail.
• Ability to multitask easily.
• Ability to negotiate competing timelines and deadlines.
• Ability to hold the big picture while focusing on the details.
• Ability to work both independently and as a member of a team.
• Proven ability to oversee and execute multiple logistical aspects of event planning and coordination.
• Fluent with Microsoft suite, experience with Tessitura or similar CRM preferred.
• Demonstrated initiative, energy, and passion for event coordination.

Responsibilities

• Lead planning and execution of major donor events for the theatre.
• Ensure events are delivered successfully, meeting organizational goals, staying within budget, and providing a positive audience experience.
• Establish event goals and ROIs, and make recommendations for event continuation or discontinuation based on metrics.
• Collaborate with Development Team members to budget, design and produce donor-related events.
• Execute all aspects of event logistics including negotiating contracts with venues, vendors, performers, and other service providers.
• Develop and oversee budgets for events, including reconciling and paying vendors and personnel in a timely manner.
• Collaborate with Volunteer Coordinator to recruit and train volunteers for event support.
• Create and coordinate invitations, track RSVPs in Tessitura and prepare follow up communications post event.
• Provide oversight and staffing for all events.
• Ensure all donor events are on Development staff’s, senior leaders’, and board members’ calendars as necessary with accurate, up-to-date details and accompanying event documents.
• Complete occasional prospect research projects and help draft dossiers, bios and event scenarios as needed.
• Serve as primary liaison to producing and artistic teams to schedule actors and artists for events, experiences and meetings.
• Support the Director of Campaign and Major Gifts with off-site events and trips.
• Oversee engagement and event RSVPs, schedule, staffing, and attendees.
• Update and distribute event attendee lists to development staff, collaborators and volunteers.
• Support the Development team with staffing the development front desk area and answering the Development main line and inboxes when needed.
• Support the Board Relations Manager with Board Dinners and events.
• Other duties as assigned
• Serve as an advocate and ambassador for OSF

Skills

Project management

Event coordination

Nonprofit experience

Stakeholder management

Budgeting

Multitasking

Asana

Tools

Tessitura

Microsoft Office

Job description

Description

Now Hiring: Donor Engagement Operations Manager
Department: Development | Reports to: Director of Giving and Engagement
Status: Full-Time, Exempt
Salary Range: $70,000- $75,000 annually
Location: Ashland, OR

Principal Duties and Responsibilities (Essential Functions):

• Leadand executeall aspects of planning and execution for major events for the theatre
• Ensure events are delivered successfully, meeting organizational goals, staying within budget, and providing a positive audience experience
• Establish event goals and ROIs, and make recommendations for event continuation or discontinuation based on metrics
• Collaborate with Development Team members to budget, design and produce donor-related events
• Executeall aspects of event logistics including negotiating contracts with venues, vendors,performers,and other service providers
• Develop andoverseebudgets for events. Including reconciling and paying vendorsandpersonnelin a timely manner
• Collaborate with Volunteer Coordinator to recruit and train volunteers for event support
• Create and coordinateinvitations, trackRSVPsin Tessitura and prepare follow up communications post event
• Provide oversight and staffing for all events
• Ensure all donor events areon Development staff’s, seniorleaders’,and board members’calendars as necessary with accurate, up-to-date detailsand accompanying event documents
• Complete occasional prospect research projectsand help draft dossiers, bios and event scenarios as needed
• Serve as primary liaison to producing and artistic teamsto scheduleactorsand artistsfor events, experiences and meetings
• Support the Director of Campaign and Major Gifts with off-siteeventsand trips
• Overseeengagementand eventRSVPs,schedule,staffing,and attendees
• Update and distribute event attendee lists to development staff, collaboratorsand volunteers
• Support theDevelopment teamwithstaffing the development front desk area andanswering the Development main line and inboxeswhen needed
• Support the Board Relations Manager with Board Dinners and events
• Other duties as assigned
• Serve as an advocate and ambassador for OSF

MinimumQualifications & Skills:

• Minimum 3-5 years of experience managing complex projects, events, or stakeholder-facing programs in a nonprofit, hospitality, education, arts, healthcare, or corporate environment.
• Ability to think quickly and clearlysolve problemsunder pressure.
• Ability to deal effectively and efficiently with a wide range of individuals within and outside of OSF
• High degree of organizational skills and attention to detail
• Ability to multitask easily
• Ability to negotiate competing timelines and deadlines
• Ability to holdthe bigpicture while focusing on the details
• Ability to work both independently and as a member of a team
• Proven ability tooversee and executemultiple logistical aspects of event planning and coordination
• Fluent with Microsoft suite, experience with Tessitura or similar CRM preferred
• Demonstrated initiative,energy,and passion for event coordination

Preferred Qualifications & Skills:

• Ability to workwith projectand task management tools like Asana

Physical Ability:

• Ability tolift andcarrya minimumofthirty-five pounds
• Ability to sit, stand and walk forextended periodsof time
• Must be willing to work Evenings and Weekends
• Some travel may be required

Compensation: $70,000-$75,000

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.