Donor Engagement & Data Specialist

Coptic Orphans; New Brunswick (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

Life insurance

Disability coverage

On-site fitness

Job summary

Coptic Orphans is seeking a Donor Relations Specialist to serve as a key contact for donors, recording and maintaining donor data, processing donations, handling sponsorships, and addressing inquiries with professionalism.

The role requires strong organizational skills, Salesforce experience, and excellent English communication; Arabic reading is a plus. Domestic travel up to 30% and occasional weekend hours may be required.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, Public Relations, Nonprofit Management, or a related field.
• 1-3 years of experience in donor relations, customer service, or database management.
• Excellent command of written and spoken English; ability to understand Arabic is required (reading and writing proficiency is a plus).
• Knowledge of Coptic culture is required.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint), as well as Outlook, Teams, and SharePoint; Salesforce proficiency is required.

Responsibilities

• Provide support in the planning and execution of outreach and fundraising events, ensuring seamless coordination and efficient event operations.
• Engage with donors during campaigns and outreach efforts to encourage contributions and strengthen relationships.
• Record and update donor and sponsor data in Salesforce.
• Process donations, update donor payment methods, and address declined transactions.
• Compile and generate a weekly donor maintenance report on a weekly basis, ensuring accuracy and timely submission.
• Conduct new sponsor orientation and record sponsors' inquiries.
• Respond to donor inquiries via phone and email, providing timely and professional assistance to ensure a positive donor experience.
• Support donor engagement efforts through outreach and relationship-building.

Skills

Donor relations

Customer service

Data management

English proficiency

Arabic reading

Education

Bachelor's degree in related field

Tools

Salesforce

Microsoft Office

Outlook

SharePoint

Job description

Coptic Orphans is seeking a Donor Relations Specialist to serve as a key contact for donors, recording and maintaining donor data, processing donations, handling sponsorships, and addressing inquiries with professionalism.

The role requires strong organizational skills, Salesforce experience, and excellent English communication; Arabic reading is a plus. Domestic travel up to 30% and occasional weekend hours may be required.