Donor Relations Specialist

Coptic Orphans; New Brunswick (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

Life insurance

Disability coverage

On-site fitness

Job summary

Coptic Orphans is seeking a Donor Relations Specialist to serve as a key contact for donors, recording and maintaining donor data, processing donations, handling sponsorships, and addressing inquiries with professionalism.

The role requires strong organizational skills, Salesforce experience, and excellent English communication; Arabic reading is a plus. Domestic travel up to 30% and occasional weekend hours may be required.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, Public Relations, Nonprofit Management, or a related field.
• 1-3 years of experience in donor relations, customer service, or database management.
• Excellent command of written and spoken English; ability to understand Arabic is required (reading and writing proficiency is a plus).
• Knowledge of Coptic culture is required.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint), as well as Outlook, Teams, and SharePoint; Salesforce proficiency is required.

Responsibilities

• Provide support in the planning and execution of outreach and fundraising events, ensuring seamless coordination and efficient event operations.
• Engage with donors during campaigns and outreach efforts to encourage contributions and strengthen relationships.
• Record and update donor and sponsor data in Salesforce.
• Process donations, update donor payment methods, and address declined transactions.
• Compile and generate a weekly donor maintenance report on a weekly basis, ensuring accuracy and timely submission.
• Conduct new sponsor orientation and record sponsors' inquiries.
• Respond to donor inquiries via phone and email, providing timely and professional assistance to ensure a positive donor experience.
• Support donor engagement efforts through outreach and relationship-building.

Skills

Donor relations

Customer service

Data management

English proficiency

Arabic reading

Education

Bachelor's degree in related field

Tools

Salesforce

Microsoft Office

Outlook

SharePoint

Job description

Donor Relations Specialist

Purpose of the Job

The Donor Relations Specialist is one of the first and most important points of contact for Coptic Orphans' stakeholders. The incumbent records and maintains donor data, ensuring accurate processing of donations, handling sponsorships, and responding to donor inquiries. This role provides customer support while upholding the mission of Coptic Orphans.

Essential Functions and Responsibilities

Outreach

• Provide support in the planning and execution of outreach and fundraising events, ensuring seamless coordination and efficient event operations.
• Engage with donors during campaigns and outreach efforts to encourage contributions and strengthen relationships.

Donor Engagement & Support

• Conduct new sponsor orientation and record sponsors' inquiries.
• Respond to donor inquiries via phone and email, providing timely and professional assistance to ensure a positive donor experience.
• Support donor engagement efforts through outreach and relationship-building.

Data Management & Processing

• Record and update donor and sponsor data in Salesforce.
• Process donations, update donor payment methods, and address declined transactions.
• Compile and generate a weekly donor maintenance report on a weekly basis, ensuring accuracy and timely submission.

Knowledge and Skills

• Bachelor's degree in Business Administration, Marketing, Communications, Public Relations, Nonprofit Management, or a related field.
• 1-3 years of experience in donor relations, customer service, or database management.
• Excellent command of written and spoken English; ability to understand Arabic is required (reading and writing proficiency is a plus).
• Knowledge of Coptic culture is required.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint), as well as Outlook, Teams, and SharePoint; Salesforce proficiency is required.
• Strong organizational skills with attention to detail.
• Persuasive, polished, and articulate communicator; must be comfortable and confident on the telephone with stakeholders.

Travel Requirements and Working Conditions

• Domestic travel may reach up to 30% of the time. Occasional international travel is expected.
• Typical office environment such as walking, sitting, typing, using office equipment, and occasional lifting of boxes or luggage during travel.
• Working out of official hours and on weekends may be required.

Our Benefits

Coptic Orphans offers a wide range of benefits, including comprehensive medical, dental, and vision coverage, life insurance, optional Short-term and Long-term Disability coverage, access to on-site fitness, an employee assistance program, and paid time off. Employees have the option to participate in a company-sponsored 403(b) retirement plan.