Donor Data & Gifts Operations Coordinator

ADP, Inc.; Memphis (TN); On-site; USD 23,000 - 32,000; Full time

Job summary

Mid-South Food Bank is seeking a Gifts Operations Coordinator in Memphis to enter and maintain donation data, ensure data integrity, and support donor relations. The role focuses on accurate processing of contributions, timely acknowledgments, and maintaining donor communications with a high level of attention to detail.

The position reports to the Gift Operations Manager, requires strong organizational skills, and the ability to work independently while collaborating with the team to support

Qualifications

• High school diploma or GED is required.
• Some clerical, administrative, or customer service experience required.
• Experience using Raiser’s Edge/RENXT database preferred.
• Proficient in Microsoft Office products (Outlook, Excel, Word).
• Knowledge of good record-keeping procedures and maintaining accurate records.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and use good judgment in prioritizing.
• Accuracy and attention to detail.
• Acceptance of the philosophy of food banking.

Responsibilities

• Serve as a frontline representative of the Development team, communicating with donors professionally and timely by phone, email, and mail.
• Process donation information into Raiser's Edge/RENXT per SOPs, ensuring a warm donor experience.
• Own stewardship for assigned donor segments with timely acknowledgments and engagement.
• Create acknowledgment letters and year-end donation statements accurately and promptly.
• Assist in developing and maintaining gift processing SOPs.
• Contribute to regular database maintenance and data quality updates.
• Support at special events and provide basic Raiser's Edge training to staff.

Skills

Attention to detail

Excellent verbal and written skills

Multitasking

Organizational skills

Independent work

Donor relations / customer service

Education

High school diploma or GED

Tools

Raiser’s Edge / RENXT

Microsoft Office (Outlook, Excel, Word)

Job description

Mid-South Food Bank is seeking a Gifts Operations Coordinator in Memphis to enter and maintain donation data, ensure data integrity, and support donor relations. The role focuses on accurate processing of contributions, timely acknowledgments, and maintaining donor communications with a high level of attention to detail.

The position reports to the Gift Operations Manager, requires strong organizational skills, and the ability to work independently while collaborating with the team to support