Donor Data & CRM Specialist

Blue Ridge Care; Winchester, Northern (VA, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Blue Ridge Care is seeking a Database Specialist to manage donor data, gifts, pledges, and CRM administration. You will ensure data accuracy, timely acknowledgments, and robust reporting to support fundraising decisions.

You will work closely with Development and Finance teams to optimize donor stewardship, campaign tracking, and data quality across fundraising systems. A focus on security and process improvement is essential.

Qualifications

• Experience in database administration, gift processing, CRM management, fundraising operations, or a related field.
• Experience working with donor databases, fundraising software, or CRM platforms.
• Strong attention to detail and commitment to data accuracy.
• Advanced proficiency with Microsoft Excel and Microsoft Office applications.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and deadlines while maintaining a high level of accuracy.
• Ability to handle confidential donor and financial information with discretion.
• Strong written and verbal communication skills.
• Ability to work both independently and collaboratively within a team environment.
• Commitment to the mission and values of Blue Ridge Care.

Responsibilities

• Process charitable contributions, including online gifts, checks, stock gifts, donor-advised fund grants, matching gifts, tribute and memorial gifts, gifts-in-kind, and other donations.
• Ensure gifts are accurately recorded, coded, receipted, acknowledged, and attributed to the correct funds, campaigns, appeals, and designations.
• Manage pledge administration, including pledge entry, tracking, reporting, reminders, and reconciliation.
• Coordinate gift reconciliation activities with Finance.
• Support acknowledgment and stewardship processes that ensure donors receive timely and accurate communication.
• Develop and maintain procedures that promote consistency and accuracy in gift processing.
• Serve as the primary administrator for the Development Department's CRM platform.
• Maintain accurate donor, constituent, organization, and fundraising records.
• Perform data audits, cleanup, deduplication, record merging, and quality assurance activities.
• Configure and maintain donation forms, campaigns, events, dashboards, workflows, and reporting tools.
• Create and maintain documentation, standard operating procedures, and user guides.
• Provide CRM support and training to Development staff.
• Collaborate with vendors and internal stakeholders to optimize system performance and functionality.
• Create and maintain reports, dashboards, and fundraising data summaries.
• Prepare recurring and ad hoc reports for Development leadership, Finance, executive leadership, and the Board of Directors.
• Monitor fundraising activity, donor trends, campaign performance, and pledge fulfillment.
• Provide accurate and actionable information that supports fundraising strategy and decision-making.
• Conduct prospect research and donor information gathering.
• Support special projects and department initiatives.
• Assist with purchasing, vendor coordination, and invoice processing as assigned.
• Participate in team meetings, professional development opportunities, and organizational activities.
• Perform other duties as assigned.

Skills

Database administration

CRM management

Gift processing

Excel

Data analytics

Written and verbal communication

Education

Bachelor's degree in related field

Tools

CRM software

Job description

Blue Ridge Care is seeking a Database Specialist to manage donor data, gifts, pledges, and CRM administration. You will ensure data accuracy, timely acknowledgments, and robust reporting to support fundraising decisions.

You will work closely with Development and Finance teams to optimize donor stewardship, campaign tracking, and data quality across fundraising systems. A focus on security and process improvement is essential.