Donor Data & CRM Specialist

Western-New-England-University; Springfield (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Western New England University is seeking an Advancement Database Coordinator to manage CRM Advance, process gifts, and maintain donor data. The role supports reporting, data integrity, and system training for staff.

You will ensure accurate receipting, gift acknowledgement, and compliance with audit requirements while coordinating with the Advancement Division and other university offices. Strong database and communication skills are essential.

Qualifications

• Experience with fundraising databases and data integrity.
• Strong analytical, data management and reporting abilities.
• Excellent written and verbal communication.

Responsibilities

• Process, record and maintain all charitable gifts to the University.
• Receipting and acknowledgment of gifts to ensure audit readiness.
• Maintain data hygiene and conduct regular data audits.
• Generate financial and donor reports on request.
• Train Advancement staff on CRM Advance usage and procedures.
• Synchronize data between CRM Advance and external engagement platforms.

Education

Bachelor’s degree or equivalent experience

Tools

CRM Advance

Argos

Job description

Western New England University is seeking an Advancement Database Coordinator to manage CRM Advance, process gifts, and maintain donor data. The role supports reporting, data integrity, and system training for staff.

You will ensure accurate receipting, gift acknowledgement, and compliance with audit requirements while coordinating with the Advancement Division and other university offices. Strong database and communication skills are essential.