Donor Data & CRM Operations Coordinator

National-Building-Museum; Washington (District of Columbia); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid schedule

11 paid holidays

Generous paid time off

403(b) plan with match

Free on-site parking

Museum Shop discounts

Medical, Dental and Vision insurance

Job summary

The National Building Museum is seeking a Development Operations Coordinator to manage the donor CRM, process gifts, and generate reports that track fundraising progress. The role emphasizes data hygiene, system governance, and cross-team collaboration to support a growing development program.

You will maintain records, coordinate invoicing, and assist with audits while implementing scalable processes and best practices within the CRM and development operations.

Qualifications

• 1–3 years in nonprofit, development, or data/operations role preferred.
• Experience with at least one CRM or donor database required.
• Familiarity with gift processing and basic financial reconciliation preferred.
• Strong attention to detail and data accuracy required.

Responsibilities

• Serve as the primary administrator of the donor database/CRM.
• Enter gifts and pledges; ensure accuracy of deposit reports.
• Oversee acknowledgement process and timely gift acknowledgments.
• Maintain data integrity through deduplication and field consistency.
• Develop data standards and SOPs for consistent use across the department.
• Support CRM optimization and staff training on best practices.
• Prepare reports on fundraising progress and donor activity.
• Provide general administrative support to the Development team.

Skills

CRM management

Data hygiene

Data analysis

Organizational skills

Attention to detail

Communication

Education

Bachelor’s degree or equivalent experience

Tools

CRM system

Microsoft Office

Job description

The National Building Museum is seeking a Development Operations Coordinator to manage the donor CRM, process gifts, and generate reports that track fundraising progress. The role emphasizes data hygiene, system governance, and cross-team collaboration to support a growing development program.

You will maintain records, coordinate invoicing, and assist with audits while implementing scalable processes and best practices within the CRM and development operations.