Development Operations Manager

DeKalb Health; Columbus (OH); On-site; USD 55,000 - 58,000; Full time

Job summary

YMCA in Columbus, OH is seeking a Development Operations Manager to join our Advancement team. You will manage donor records, gifts, reporting, and donor communication, ensuring accurate data and effective tools to support fundraising efforts.

You will handle CRM maintenance, data exchange, KPI dashboards, and data clean-up while collaborating across departments to optimize donor experiences and campaign impact. A Bachelor’s degree and 2–4 years in related data roles are preferred.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 2–4 years of professional experience in data entry, database management, finance, or related fields.
• Experience to continually improve data accuracy including standardizing data codes designating campaigns, funds and appeals.
• Must have demonstrated ability to provide excellent customer service to all constituents.
• Proficient with numbers, basic math, cash handling and entry-level bookkeeping practices.
• The ability to manage time and work on multiple projects is essential.
• Must be detail oriented with a strong work ethic and integrity.
• Ability to embrace change and excel in a fast-paced, goal-oriented environment.
• Computer skills including Microsoft Word, Excel & mail merge is essential, as well as database management. Experience in Google Suite and Raiser's Edge NXT desired.
• Passionate belief in the YMCA’s cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.

Responsibilities

• Assist with broad administrative fundraising duties, events, and activities to support the Advancement Department.
• Manage receipts and files of all donations, entering gifts, reminders, recognition, correspondence, and reporting.
• Maintain donor data management processes and ensure compliance with accounting principles in collaboration with Finance.
• Develop performance indicators, dashboards, and contributions reporting for leadership.
• Handle data entry for new and established records, data cleanup, and data exchange with other departments.
• Maintain relationship management data to ensure smooth donor engagement and progress tracking.
• Track donor and partner pipeline cultivation, follow-ups, and reporting.
• Prepare financial reports for monthly and year-end reconciliation with Finance.
• Serve as administrator for gift acceptance, acknowledgments, pledge fulfillment, and donor data management.
• Generate lists and identify audiences to optimize donor experiences across campaigns.
• Utilize multiple databases for CRM, online giving, wealth screening, and website features.
• Assist with project support for annual giving strategy and community engagement.
• Support special events planning where development plays a lead or supporting role.
• Provide executive support to Chief Development Officer and VP of Development including scheduling and travel.

Skills

Data entry accuracy

Customer service

Time management

Attention to detail

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Google Suite

Raiser’s Edge NXT

CRM systems

Job description

• Location 1907 Leonard Avenue,Suite 150,Columbus, OH, 43219,United States
• Base Pay $55,000.00 - $58,000.00 / Year
• Job Category Development
• Employee Type Full Time
• Required Degree 4 Year Degree
• Manage Others No

Contact information

• Name Samantha Stewart

Description

The Development Operations Manager brings together data, technology, and organization to support the YMCA’s fundraising efforts. From managing donor records and gifts to reporting, CRM systems, and process improvement, this role helps ensure the Development team has accurate information and effective tools to succeed.

Those who enjoy data entry, accuracy, integrated databases, Excel, and evaluation will thrive in this role.

Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions.

Manages CRM system/donor database, including maintenance, global changes, gift entry, reporting, queries, and data cleanup projects.

Develops key performance indicators, communication dashboards and contributions reporting for leadership.

Performs data entry for new and established records, record clean-up and restoration, establishes data procedures and coordinates data exchange with other departments.

Handles the timely updating of relationship managers, opportunities, and other key processes to ensure smooth relationship mgmt for fundraisers.

Manages the tracking and reporting on donor and partner pipeline cultivation; track follow up and progress.

Prepares financial report for monthly and year-end reconciliation with the Finance department; handles any follow up as needed.

Administrator for the association’s gift acceptance, gift acknowledgement, pledge fulfillment, and donor data management processes, including accurate and timely recording of donor data consistent with generally accepted accounting principles, in close partnership with the YMCA’s Accounting Team.

Handles list generation and identifies audiences to support the Department in providing an optimal donor experience by engaging YMCA supporters in meaningful content across campaigns to connect them to the impact of their support.

Utilizes and seen as go-to expert on multiple databases for CRM relationship and gift management, online giving, wealth screening, and website features.

Assists with some project support in execution of the YMCA’s annual giving strategy, including staff giving and community engagement

Supports special events planning where the development team is playing a leading or supporting role.

Provides executive support for Chief Development Officer and VP of Development to include schedule coordination, travel arrangements, and administrative assistance.

Ability to work effectively with diverse groups and viewpoints from all social and economic segments of the organization and community. A commitment to diversity, equity, inclusion, and anti-racism is expected from our staff.

Adheres to policies related to boundaries with youth. Participates in required abuse risk management training. Reports suspicious and inappropriate behaviors. Follows mandated abuse reporting requirements. Adheres to job-specific abuse risk management responsibilities.

Requirements

QUALIFICATIONS:

Bachelor’s degree, or equivalent combination of education and experience.

Ideal candidates will have 2-4 years of professional experience in data entry, database management, finance, or related fields.

Experience to continually improve data accuracy including standardizing data codes designating campaigns, funds and appeals.

Must have demonstrated ability to provide excellent customer service to all constituents.

Proficient with numbers, basic math, cash handling and entry-level bookkeeping practices.

The ability to manage time and work on multiple projects is essential.

Must be detail oriented with a strong work ethic and integrity.

Ability to embrace change and excel in a fast-paced, goal-oriented environment.

Computer skills including Microsoft Word, Excel & mail merge is essential, as well as database management. Experience in Google Suite and Raiser’s Edge NXT desired.

Passionate belief in the YMCA’s cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.

Summary

The Development Operations Manager assists with a broad range of administrative fundraising duties, special events and various activities to further the objectives of the Advancement Department. Manages and maintains the receipts and files of all donations and development operations needs including entering gifts, pledge reminders, ensuring proper recognition and correspondence, record keeping, and database and reporting management.