Donor CRM & Analytics Operations Lead

Bethany Children; Bethany (OK); Presencial; USD 65.000 - 85.000; Jornada completa

Descripción de la vacante

Bethany Children’s Foundation seeks a Development Operations Specialist to lead donor CRM systems, gift processing, and analytics. You will collaborate with leadership to improve data integrity, donor experiences, and scalable processes supporting fundraising growth.

Ideal candidates bring 3–5 years in nonprofit development operations, experience with donor management software, and strong reporting skills to support executive decisions and campaign planning.

Formación

• Bachelor's degree in Business, Nonprofit Management, Information Systems, Marketing, Communications, Public Administration, or a related field required.
• Three to five years of experience in nonprofit development operations, fundraising administration, CRM/database management, or related field preferred.
• Experience administering donor management software (DonorPerfect, Raiser's Edge, Salesforce, Bloomerang, Blackbaud, etc.) strongly preferred.
• Experience with fundraising analytics, reporting, and gift processing preferred.

Responsabilidades

• Development Operations & CRM Administration: Serve as the administrator and strategic owner of the Foundation's donor relationship management (CRM) system, ensuring data integrity, security, accessibility, and effective use of constituent and gift data. Oversee daily gift processing, database administration, imports, exports, user permissions, custom fields, workflows, system integrations, and software configuration.
• Donor Analytics, Reporting & Business Intelligence: Develop, analyze, and present reports, dashboards, and donor analytics that support fundraising strategy, executive leadership, Board reporting and campaign planning.
• Gift Administration, Financial Reconciliation & Compliance: Manage processing of charitable gifts, pledges, acknowledgments, tax receipts, recurring gifts, matching gifts, and documentation; reconcile with Finance; ensure data governance and IRS compliance.
• Donor Stewardship & Foundation Engagement: Support donor cultivation and stewardship through communications, mailing lists, prospect research, donor recognition, reminders, campaigns, events, and personalized initiatives.
• Process Improvement, Technology & Operational Excellence: Lead continuous improvement by evaluating workflows, documenting SOPs, recommending tech solutions, and providing CRM training and support.
• Other duties as assigned.

Conocimientos

CRM administration

Donor analytics

Data governance

Educación

Bachelor's degree in Business, Nonprofit Management, Information Systems, Marketing, Communications, Public Administration, or related field

Herramientas

DonorPerfect

Raiser's Edge

Salesforce

Bloomerang

Blackbaud

Descripción del empleo

Bethany Children’s Foundation seeks a Development Operations Specialist to lead donor CRM systems, gift processing, and analytics. You will collaborate with leadership to improve data integrity, donor experiences, and scalable processes supporting fundraising growth.

Ideal candidates bring 3–5 years in nonprofit development operations, experience with donor management software, and strong reporting skills to support executive decisions and campaign planning.