Donor Center Operations Leader: Compliance, Training & KPIs

Octapharma Plasma, Inc.; Charlotte (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA

FSA

Tuition Reimbursement

Employee assistance program (EAP)

Wellness program

401k retirement plan

Paid time off

Company paid holidays

Personal time

Job summary

Octapharma Plasma, Inc. is seeking an Operations Manager to oversee donor center daily operations in a fast-paced, highly regulated environment. You will ensure compliance, lead teams, and drive efficiency while maintaining safety and quality across processes and personnel.

Responsibilities include training, inspections, CAPA, KPI monitoring, scheduling, payroll, and HR-related decisions, with a focus on donor retention and smooth center performance.

Qualifications

• High School Diploma or GED with 12 months applicable experience.
• 1 year of operations and/or process management/supervisory experience preferred.
• 1 year of people management preferred including recruiting, training, etc.
• Trained in all production areas.

Responsibilities

• Maintain compliance with FDA, OSHA, CLIA, GMP to ensure safety and quality.
• Assist with inspections and CAPA implementation.
• Participate in quality improvement to enhance efficiency.
• Enforce safety, health, and environmental policies; conduct safety training.
• Oversee preventive maintenance of equipment and facility cleanliness.
• Safeguard product storage and manage shipments and unsuitable products.
• Support production targets, cost optimization, and inventory management.
• Provide input on employee performance and HR decisions.
• Foster inclusive culture and HR policy adherence.
• Act as a Designated Trainer for on-the-job and certification training.
• Lead through area walkthroughs; support productivity and effectiveness.
• Cultivate donor relationships to encourage retention and growth; resolve complaints.
• Manage scheduling, payroll records, staff meetings.
• Monitor KPIs and address deficiencies with leadership.
• Perform other duties as assigned.

Skills

Operations leadership

Regulatory compliance

CAPA investigations

Training

Employee relations

Scheduling

Payroll

Inventory management

HR policy

Donor center ops

Education

High School Diploma or GED

Tools

MS Office

Job description

Octapharma Plasma, Inc. is seeking an Operations Manager to oversee donor center daily operations in a fast-paced, highly regulated environment. You will ensure compliance, lead teams, and drive efficiency while maintaining safety and quality across processes and personnel.

Responsibilities include training, inspections, CAPA, KPI monitoring, scheduling, payroll, and HR-related decisions, with a focus on donor retention and smooth center performance.