Donor Center Operations Lead

Octapharma Plasma, Inc.; Baltimore (MD); On-site; USD 3,922,000 - 6,537,000; Full time

Job summary

Octapharma Plasma, Inc. seeks an operations leader to manage daily donor center operations and ensure compliant, safe, and efficient performance. You will lead inspections, CAPA, and quality improvements across shifts, while maintaining equipment, inventory, and staff schedules.

The role emphasizes safety, HR processes, training, and KPI-driven performance for a fast-paced, regulated environment in the United States.

Qualifications

• High School Diploma or GED with 12 months applicable experience.
• 1 year of operations and/or process management/supervisory experience preferred.
• 1 year of people management preferred including recruiting, training, etc.

Responsibilities

• Maintain compliance with all federal, state, and local regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to ensure the highest production, safety, and quality standards.
• Assist with internal and external inspections, audits, and collaborate with departments to implement corrective and preventive actions (CAPA).
• Participate in quality improvement initiatives to enhance efficiency, optimize processes, and contribute to best practices.
• Promote and enforce Safety, Health, and Environmental policies; conduct safety training, mitigate unsafe conditions, and ensure a safe work environment.
• Oversee preventive maintenance of donor center equipment, ensuring operational readiness and facility cleanliness.
• Safeguard the integrity of product and sample storage equipment; prepare product shipments, manage unsuitable products, and mitigate equipment failures per SOPs.
• Support operational and fiscal goals by assisting with production targets, cost optimization, and inventory management.
• Provide input on employee performance management, including evaluations, improvement plans, and corrective actions, and support employment decisions such as hiring, promotions, and terminations.
• Foster a positive, inclusive culture within the center while ensuring adherence to HR policies, procedures, and employee relations practices.
• Act as a Designated Trainer, conducting on-the-job and certification training, assessing progress, and adapting teaching methods to regulatory and learner needs.
• Maintain visible leadership through area walkthroughs, provide assistance to ensure productivity and operational effectiveness.
• Cultivate positive donor relationships to encourage retention, referrals, and growth, while resolving complaints and supporting marketing initiatives.
• Manage scheduling, payroll records, and staff meetings to ensure efficient allocation of resources and productivity.
• Monitor and drive operational performance to KPIs, proactively addressing deficiencies and collaborating with leadership as needed.
• Perform other related duties as assigned.

Skills

Regulatory compliance

Leadership

Communication

Office software

Safety awareness

Education

High School Diploma or GED

Job description

Octapharma Plasma, Inc. seeks an operations leader to manage daily donor center operations and ensure compliant, safe, and efficient performance. You will lead inspections, CAPA, and quality improvements across shifts, while maintaining equipment, inventory, and staff schedules.

The role emphasizes safety, HR processes, training, and KPI-driven performance for a fast-paced, regulated environment in the United States.