Donor Center Operations Lead (Plasma & Compliance)

Jobtailor; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Jobtailor is seeking an experienced Plasma Center Operations Manager in the United States to oversee donor operations, supervise staff, and ensure compliance with FDA/OSHA/CLIA in a high-volume plasma center. You will coordinate staffing, training, and coaching, manage inventories, and drive donor throughput while maintaining quality and safety across assigned shifts.

Strong leadership and documentation skills are essential for success in this critical role.

Qualifications

• High school diploma or GED required.
• Phlebotomist, Donor Center Technician, Plasma Processor and Trainer certifications required.
• CPR certification is required.
• Typically 6 years of related phlebotomy/donor/plasma experience.
• Strong English communication; bilingual in some cases helpful.
• Ability to follow SOPs and work in a regulated, high-volume setting.

Responsibilities

• Serve as acting leader in the Center Manager's absence when assigned.
• Perform tasks within the plasma center including production and donor-flow supervision.
• Oversee donor operations and supervise operations supervisors and staff.
• Coordinate staffing, break schedules, and coaching; create employee schedules.
• Determine inventory levels and submit vendor orders; monitor supplies.
• Inform Center Manager of irregularities and provide corrective action plans.
• Execute daily plans to achieve donor throughput, quality, and productivity targets.
• Partner with Center Manager and Quality to resolve deviations and concerns.
• Monitor donor flow and address delays or service issues.
• Maintain compliance with state/federal regulations, FDA SOPs, OSHA, CLIA, CGMP.
• Supervise donor selection, plasma collection, and manufacturing records.
• Attend required training sessions and staff meetings; ensure documentation accuracy.
• Maintain facility cleanliness and equipment condition; submit reports.
• Assist with center donor funds control; participate in onboarding and cross-training.
• Communicate with service areas to ensure documentation and quality.
• Promote safety, teamwork, and accountability; report unsafe situations.

Skills

Communication

Teamwork

Problem-Solving

Coaching

Adaptability

Education

High school diploma or GED

Phlebotomist Certification

Donor Center Technician Certification

Plasma Processor Certification

Designated Trainer Certification

CPR Certification

Tools

Phlebotomy

Plasma Processing

SOP Understanding

Inventory Management

Quality Control

Documentation Accuracy

Operational Planning

Donor Selection

Equipment Maintenance

Report Submission

Job description

Jobtailor is seeking an experienced Plasma Center Operations Manager in the United States to oversee donor operations, supervise staff, and ensure compliance with FDA/OSHA/CLIA in a high-volume plasma center. You will coordinate staffing, training, and coaching, manage inventories, and drive donor throughput while maintaining quality and safety across assigned shifts.

Strong leadership and documentation skills are essential for success in this critical role.