Donor Care & Donation Processing Specialist

The Salvation Army North & Central Illinois Division; Chicago (IL); On-site; USD 23,000 - 25,000; Full time

Job summary

The Salvation Army North & Central Illinois Division in Chicago, IL is seeking a Store Backroom Attendant. This role is the first contact for donors, blending customer service with donation processing to support Salvation Army programs.

You will greet donors, process donations, maintain the donation area, and assist with loading/unloading trucks while safeguarding items and guiding donors on pickup services.

Qualifications

• Ability to greet donors and provide assistance
• Accurate donation processing and tracking
• Maintain a clean, organized donation area
• Safeguard donated materials and equipment
• Report any incidents or injuries in the donation area
• Guide donors on acceptable materials and pickup services

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Skills

Customer service

Donations processing

Donation area upkeep

Job description

The Salvation Army North & Central Illinois Division in Chicago, IL is seeking a Store Backroom Attendant. This role is the first contact for donors, blending customer service with donation processing to support Salvation Army programs.

You will greet donors, process donations, maintain the donation area, and assist with loading/unloading trucks while safeguarding items and guiding donors on pickup services.