Donor Services & Donation Processing Specialist

The Salvation Army USA Central Territory; South Lyon (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

The Salvation Army USA Central Territory is seeking a Store Backroom Attendant to be the first point of contact for donors. You will blend friendly customer service with careful donation processing and frontline support for our mission-driven programs.

In this role you will greet donors, process and track donations, keep the donation area clean and organized, assist with loading and unloading trucks, and help with production tasks as needed, while ensuring safety and accuracy.

Qualifications

• High School Diploma or currently pursuing.
• Strong English communication for donor and team interactions.
• Basic computer skills and ability to learn new systems.
• Basic math skills.
• Must be able to pass pre-employment background check.
• Able to work a flexible schedule including weekends, holidays, and evenings.

Responsibilities

• Provide donor service by greeting donors and offering assistance.
• Process and track donations accurately.
• Maintain a clean and organized donation area.
• Sort, load, and unload Salvation Army trucks per center policy.
• Power sort donations as they arrive, where applicable.
• Support production processes as needed.
• Safeguard all donated materials and assigned equipment.
• Report complaints, damage, or injuries in the donation area.
• Guide donors on acceptable materials andPickup services for heavy items.

Skills

English communication

Basic computer skills

Basic math skills

Pre-employment background check

Education

High School Diploma or pursuing

Job description

The Salvation Army USA Central Territory is seeking a Store Backroom Attendant to be the first point of contact for donors. You will blend friendly customer service with careful donation processing and frontline support for our mission-driven programs.

In this role you will greet donors, process and track donations, keep the donation area clean and organized, assist with loading and unloading trucks, and help with production tasks as needed, while ensuring safety and accuracy.