Donation Processing & Donor Services Specialist

The Salvation Army USA Central Territory; Mundelein (IL); On-site; USD 18,000 - 23,000; Full time

Job summary

The Salvation Army USA Central Territory in Mundelein, IL seeks a Donation Processing Associate to be the first contact for donors. You will greet donors, process donations, and keep the donation area clean and organized.

You will sort and load items, support production, safeguard materials, and help guide donors on pickup services. A high school diploma and strong English are required, with weekend/evening availability and ability to pass a background check.

Qualifications

• High School Diploma or pursuing required.
• Strong English communication skills for donor and team interactions.
• Basic computer skills and ability to learn new systems.
• Basic math skills.
• Ability to pass pre-employment background check.
• Must be available for a flexible schedule including weekends, holidays and evenings.

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance.
• Process and track donations accurately.
• Maintain a clean and well-organized donation area.
• Sort, load, and unload Salvation Army trucks per center policy.
• Power sort donations as they arrive (where applicable).
• Support production processes as needed.
• Safeguard all donated materials and assigned equipment.
• Report any complaints, damage, or injuries occurring in the donation area.
• Guide donors on acceptable materials and provide information about pickup services for heavy items.

Skills

English communication

Basic computer skills

Basic math

Background check required

Flexibility schedule

Education

High School Diploma or pursuing

Job description

The Salvation Army USA Central Territory in Mundelein, IL seeks a Donation Processing Associate to be the first contact for donors. You will greet donors, process donations, and keep the donation area clean and organized.

You will sort and load items, support production, safeguard materials, and help guide donors on pickup services. A high school diploma and strong English are required, with weekend/evening availability and ability to pass a background check.