Donor Care Call Center Agent – Hybrid

Versiti, Inc.; Grand Rapids (MI); Hybrid; USD 34,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k)

Job summary

Versiti in Grand Rapids, MI, is hiring Call Center Agents for in-office and remote work with stable schedules. The role involves outbound donor calls to schedule appointments, documenting data, and delivering professional service. Training is provided with growth opportunities and a supportive team environment.

Full-time and part-time schedules exist, with shifts between 8am and 8pm. In-office/remote days are required, and a comprehensive benefits package accompanies employment.

Qualifications

• High School Diploma required.
• 1-3 years customer service experience, preferably in a contact center environment.
• Excellent verbal and written communication skills required.
• Ability to multi-task and collaborate in a team.

Responsibilities

• Adheres to work schedule and meets productivity goals.
• Provides donor information and schedules donation appointments.
• Delivers friendly, professional service on every call.
• Documents information accurately in computer systems.
• Recruits new donors by asking existing donors for referrals.
• Operates in compliance with regulatory requirements.

Skills

Communication skills

Computer skills

Reliability

Call center experience

Education

High School Diploma

Equivalent education

Tools

HemaTerra

Microsoft Office

Job description

Versiti in Grand Rapids, MI, is hiring Call Center Agents for in-office and remote work with stable schedules. The role involves outbound donor calls to schedule appointments, documenting data, and delivering professional service. Training is provided with growth opportunities and a supportive team environment.

Full-time and part-time schedules exist, with shifts between 8am and 8pm. In-office/remote days are required, and a comprehensive benefits package accompanies employment.