Donations Processing & Customer Sales Associate

Goodwill Industries Group; South Bend (IN); On-site; USD 13,000 - 18,000; Part time

Job summary

Goodwill Industries Group in South Bend is seeking a Part-Time Store Associate to welcome donors and customers, sort and price donations, stock shelves, and operate the POS system with accuracy.

You will maintain safety standards, assist with end-of-day cash balancing, and collaborate with teammates to keep the store organized and efficient in a fast-paced environment. This role offers flexible hours and an opportunity to contribute to the Goodwill mission.

Qualifications

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non‑acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast‑paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

Responsibilities

• Greet customers warmly, provide excellent customer service and address customer inquiries promptly to ensure a positive shopping experience.
• Track and inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management. Ensure stockroom and back‑end inventory are organized for easy access.
• Process customer purchases accurately using the POS system, handle cash, credit, and debit transactions accurately, monitor cash drawer for discrepancies, and assist with end‑of‑day cash balancing and deposits.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team‑oriented work environment.
• Other duties as assigned by supervisor.

Skills

Customer service

Attention to detail

Teamwork

Safety awareness

Fast-paced environment

Communication

Donation policies

Education

Authorized to work in the United States.

Flexible availability.

Job description

Goodwill Industries Group in South Bend is seeking a Part-Time Store Associate to welcome donors and customers, sort and price donations, stock shelves, and operate the POS system with accuracy.

You will maintain safety standards, assist with end-of-day cash balancing, and collaborate with teammates to keep the store organized and efficient in a fast-paced environment. This role offers flexible hours and an opportunity to contribute to the Goodwill mission.