Donations Field Supervisor - Ravenna Neighborhood

Evergreen Goodwill; Seattle (WA); On-site; USD 33,000 - 36,000; Full time

Job summary

Evergreen Goodwill is seeking a Field Supervisor to oversee donation station attendants at the Ravenna Donation Station, ensuring adequate staffing and smooth operations. You will provide initial and ongoing training, coordinate with Transportation and Donations departments, and focus on maintaining morale while conducting periodic performance evaluations.

The role emphasizes supervising staff, scheduling, and ensuring safe, efficient handling of donated goods across sites.

Qualifications

• 2 years donations experience, including supervisory experience.
• Valid WA State driver’s license with good driving record.
• Proven ability to provide excellent customer service.

Responsibilities

• Supervise donation station attendants at single or multiple sites.
• Ensure proper staff levels at all ADC sites.
• Provide initial and on-going training and supervision for personnel.
• Coordinate with Transportation and Donations departments to ensure flow of donated goods.
• Maintain employee morale and conduct performance evaluations as needed.

Skills

Donations experience

Supervisory experience

Customer service

Written and verbal communication

Team leadership

Education

High School Diploma or Equivalent

Tools

Microsoft Office (Word, Outlook)

Job description

Job Title: Field Supervisor

Pay Range: $23.97 - $26.50

Location: Ravenna Neighborhood - Donation Station

Job Summary

Responsible for supervising donation station attendants at single or multiple sites. Ensures proper staff levels at all ADC sites.Provides initial and on-going training and supervision for all ADC personnel.Works with Transportation and Donations departments to ensure proper flow of donated goods.Maintains employee morale and conducts periodic performance evaluations as needed.

Essential Functions

Build and maintain internal and external customer satisfaction.

Complete operational requirements by scheduling and assigning employees.

Manage employees, equipment, facilities and logistics for each ADC.

Set expectations, instruct, coach and identify employee training needs.

Responsible for interviewing and hiring.

Resolve workplace problems by addressing issues that impact employee performance and productivity. Partner with Donations Manager and Human Resources when appropriate.

Prepare and maintain reports and data by collecting, documenting and summarizing information.

Complete projects by planning, organizing and monitoring assignments.

Maintain a clean work environment.

Upholds safe work practices in support of a safety culture through awareness and observation; assist in safety training of employees; reports any potential hazards or accidents.

Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential functions listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Minimum Job Requirements

Education:High School Diploma or Equivalent

Experience:2 years donations experience, including supervisory experience.

Specific Skills/Knowledge/Licenses: Valid WA State driver's license with good driving record. Basic understanding of Microsoft Office products (Word, Outlook).Proven ability to provide excellent customer service.

Essential Physical Abilities

Lifting and carrying 40-60 pounds;Developed fine motor control (grasp, handle, manipulate objects with fingers;

Standing for long periods of time; Frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders;

Able to travel across a variety of surfaces (stairs, ramps, uneven terrain).

Essential Mental/Sensory Abilities

Able to become certified for forklift driving

Organizing, sorting, categorizing, counting, adding, subtracting

Interpreting data

Problem Solving

Written and verbal communication skills

Working Conditions

Outdoor and warehouse environment, temperature varies, exposure to dust. Must have reliable transportation as this position requires regular travel to various locations.